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Create result fields

Written by Line Jensen

Requires administrator rights or one of the following permissions:
Settings, Campaign administration


Result fields are used to add data to leads based on the agents' conversation with them, e.g., the products they want to buy, meeting time or relevant questions they're answering.


Create result fields

  1. Go to Settings in the menu on the left and choose Campaigns.

  2. Click on the campaign you want to add result fields to or create a new campaign.

  3. Click on Fields in the top menu bar and choose Result fields.

  4. In Field type, choose Create new field.

  5. Give your Field a name. In this example, we're creating an additional phone field.

  6. Choose the Content type and Input type for the field, e.g., text. The content type is important, since that is how Adversus "reads" the field.

  7. Decide when the field should be shown to agents in the dialer, e.g., Always, On success, or On custom event.

  8. Choose Show to decide when the field should be shown to agents in the dialer, e.g., Always, On success, or On custom event.

  9. Choose if the field should be Required: Never, Always, Based on field data, or Based on lead status.

  10. Check the Validate option to ensure that your agents fill out the field in the correct format. For example, if you validate the text field, they can only enter text; if they enter a number, they won't be able to save.

  11. Click Add field at the bottom. The result field is now active on the campaign. You can edit/remove the field in the overview on the right side.


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