# Adversus Help Center

> Help center for Adversus

## Dansk

### Generelt

- [Sådan giver du Adversus support adgang til din konto](https://help.adversus.io/da/articles/5687-sadan-giver-du-adversus-support-adgang-til-din-konto.md): Gør det nemmere for Adversus at yde support.
- [Nulstil din adgangskode](https://help.adversus.io/da/articles/5659-nulstil-din-adgangskode.md): Har du glemt din adgangskode, kan du nemt nulstille den.
- [Skift til et andet workspace/konto](https://help.adversus.io/da/articles/5785-skift-til-et-andet-workspace-konto.md): Se her, hvordan du skifter mellem workspaces, når din email er knyttet til flere konti på samme tid.
- [Skift sprog i Adversus](https://help.adversus.io/da/articles/5776-skift-sprog-i-adversus.md): Adversus fås på flere sprog, som du kan skifte imellem efter behov.
- [Sådan opsætter og bruger du en ekstern softphone](https://help.adversus.io/da/articles/5674-sadan-opsaetter-og-bruger-du-en-ekstern-softphone.md)
- [Sådan arbejder du hjemmefra](https://help.adversus.io/da/articles/5807-sadan-arbejder-du-hjemmefra.md)
- [Sådan aktiverer du multi-faktor godkendelse på alle konti eller individuelt](https://help.adversus.io/da/articles/109643-sadan-aktiverer-du-multi-faktor-godkendelse-pa-alle-konti-eller-individuelt.md)
- [Sådan opretter du og anvender tags](https://help.adversus.io/da/articles/234456-sadan-opretter-du-og-anvender-tags.md): Bliv klogere på, hvordan du nemmere sortere i dine kampagner, produkter, telefonnumre, skabeloner og meget mere ved hjælp af tags.
- [Brug af AI-funktioner i Adversus: Det skal du vide](https://help.adversus.io/da/articles/367433-brug-af-ai-funktioner-i-adversus-det-skal-du-vide.md): Brugen af AI kræver kendskab til, hvad du kan forvente af output, og hvordan du fortolker resultaterne. Bliv klogere på det her.
- [Eksporter data fra Adversus](https://help.adversus.io/da/articles/754393-eksporter-data-fra-adversus.md): Denne artikel vil gennemgå de mange forskellige måder du har at eksportere data fra Adversus, og hjælpe dig med at vælge den metode der giver bedst mening for dit behov.

### Opkald & telefonnumre

- [Hvordan opsætter man nummerlister og bruger Smart Caller?](https://help.adversus.io/da/articles/5686-hvordan-opsaetter-man-nummerlister-og-bruger-smart-caller.md): Opret nummerlister og skift telefonnummer ud fra forskellige strategier.
- [Hvordan køber jeg telefonnumre?](https://help.adversus.io/da/articles/5689-hvordan-kober-jeg-telefonnumre.md): Læs om mulighederne for at købe numre via Adversus, og se hvordan du gør.
- [Indstil predictive opringning](https://help.adversus.io/da/articles/5746-indstil-predictive-opringning.md): Her finder du en oversigt over dine muligheder for at indstille predictive opringning.
- [Optag udgående samtaler \(opsætning\)](https://help.adversus.io/da/articles/5757-optag-udgaende-samtaler-opsaetning.md): Sådan optager du samtaler, hvis du kun ringer outbound.
- [Aktivér intern viderestilling af opkald på en kampagne](https://help.adversus.io/da/articles/5688-aktiver-intern-viderestilling-af-opkald-pa-en-kampagne.md): Sådan aktiverer du, hvem du kan viderestille stil, og hvordan viderestillingen skal foregå.
- [Aktiver udgående ringetone i dialeren](https://help.adversus.io/da/articles/5665-aktiver-udgaende-ringetone-i-dialeren.md): Sådan får du en ringetone, der indikerer, at du er i gang med at ringe op.
- [Snippets af optagelser - hvordan du aktiverer og bruger dem](https://help.adversus.io/da/articles/681698-snippets-af-optagelser-hvordan-du-aktiverer-og-bruger-dem.md): Bliv klogere på, hvad snippets af optagelser kan bruges til, og hvordan du sætter dem op.
- [BYOC – Bring Your Own Carrier](https://help.adversus.io/da/articles/185331-byoc-bring-your-own-carrier.md)
- [Sæt udgående telefoni op på dine telefonnumre](https://help.adversus.io/da/articles/361754-saet-udgaende-telefoni-op-pa-dine-telefonnumre.md): Lær hvordan du ændrer indstillinger for udgående Adversus telefonnumre.
- [Alfanumeriske afsender-ID'er](https://help.adversus.io/da/articles/572409-alfanumeriske-afsender-id-er.md): Læs om, hvordan du sætter dem op, og hvilke krav de skal overholde.
- [Særlig lovgivning hvis du ringer fra et britisk telefonnummer](https://help.adversus.io/da/articles/344882-saerlig-lovgivning-hvis-du-ringer-fra-et-britisk-telefonnummer.md): Få overblik over, hvordan du sikrer dig, at dine britiske telefonnumre er konfigureret korrekt.
- [Sådan indstiller du indgående opkald](https://help.adversus.io/da/articles/361717-sadan-indstiller-du-indgaende-opkald.md)
- [Segmentér dine emner på kampagner](https://help.adversus.io/da/articles/5827-segmenter-dine-emner-pa-kampagner.md): Ring til specifikke emner ved hjælp af kampagnesegmentering.
- [Skift udgående nummer på en kampagne](https://help.adversus.io/da/articles/5764-skift-udgaende-nummer-pa-en-kampagne.md): Sådan skifter du hurtigt og nemt nummer på en udgående kampagne.
- [Indstil en udgående kampagne til at modtage indgående opkald](https://help.adversus.io/da/articles/5736-indstil-en-udgaende-kampagne-til-at-modtage-indgaende-opkald.md): Sådan gør du det muligt for emner at ringe retur til en agent på en outbound kampagne.
- [Flyt et genopkald fra en agent til en anden](https://help.adversus.io/da/articles/5828-flyt-et-genopkald-fra-en-agent-til-en-anden.md): Sådan tildeler du et genopkald til en anden agent end den, der i første omgang skulle have foretaget opkaldet.
- [Viderestil til et eksternt telefonnummer](https://help.adversus.io/da/articles/5735-viderestil-til-et-eksternt-telefonnummer.md): Se her, hvordan du gør det muligt at viderestille et opkald til et eksternt nummer i dialeren.
- [Ring til et andet telefonnummer i en eksisterende samtale](https://help.adversus.io/da/articles/5715-ring-til-et-andet-telefonnummer-i-en-eksisterende-samtale.md): Sådan ringer til et andet nummer uden at lukke dit emne.
- [Find optagelser af opkald fra Warehouse Calls](https://help.adversus.io/da/articles/5656-find-optagelser-af-opkald-fra-warehouse-calls.md): Sådan finder du optagelser af specifikke samtaler og downloader dem.
- [Sådan udskifter du et telefonnummer](https://help.adversus.io/da/articles/5651-sadan-udskifter-du-et-telefonnummer.md)
- [Indstil åbningstider for et telefonnummer](https://help.adversus.io/da/articles/219276-indstil-abningstider-for-et-telefonnummer.md): Sådan vælger du, hvornår på dagen og ugen et telefonnummer skal være aktivt.
- [Fejlfinding i opkald](https://help.adversus.io/da/articles/5782-fejlfinding-i-opkald.md): Sådan lokaliserer du, hvad fejlen kan være, hvis der f.eks. er problemer med lyden eller forbindelsen.
- [Hvorfor kommer mine genopkald ikke frem?](https://help.adversus.io/da/articles/5755-hvorfor-kommer-mine-genopkald-ikke-frem.md): Der kan være flere grunde til, at dine genopkald ikke bliver vist.
- [Hvorfor er lyden i Adversus dårlig?](https://help.adversus.io/da/articles/5794-hvorfor-er-lyden-i-adversus-darlig.md): Sådan fejlfinder du, når lyden driller.
- [Status koder \(SIP\) og fejlfinding](https://help.adversus.io/da/articles/5660-status-koder-sip-og-fejlfinding.md): Se her, hvad forskellige koder betyder, så du kan forstå et opkalds status samt fejlfinde.

### Kampagner

- [Opret en kampagne](https://help.adversus.io/da/articles/5716-opret-en-kampagne.md): Sådan opretter du en ny kampagne og indstiller den efter dine behov.
- [Opret en kampagne, der kun modtager indgående opkald](https://help.adversus.io/da/articles/5720-opret-en-kampagne-der-kun-modtager-indgaende-opkald.md): Hold alle indgående opkald samlet i én kampagne.
- [Opsætning af en strategi](https://help.adversus.io/da/articles/5765-opsaetning-af-en-strategi.md): Læs her, hvordan du effektiviserer dine opkald ved hjælp af strategier.
- [Kopier indstillinger fra en kampagne til en anden](https://help.adversus.io/da/articles/5766-kopier-indstillinger-fra-en-kampagne-til-en-anden.md): Genbrug dine kampagneindstillinger og spar tid på opsætning.
- [Indsæt en iframe i en kampagne](https://help.adversus.io/da/articles/5812-indsaet-en-iframe-i-en-kampagne.md): Gør alle systemer og værktøjer tilgængelige direkte fra dialeren.
- [Opret opkaldstider](https://help.adversus.io/da/articles/5653-opret-opkaldstider.md)
- [Fast track emner ved hjælp af Quick lister](https://help.adversus.io/da/articles/139936-fast-track-emner-ved-hjaelp-af-quick-lister.md): Sådan fremskynder du emner ved at bygge din egen liste med dem, du gerne vil ringe til først.
- [Sådan aktiverer du AI transkribering på kampagner og finder transkriptioner](https://help.adversus.io/da/articles/367435-sadan-aktiverer-du-ai-transkribering-pa-kampagner-og-finder-transkriptioner.md): Lær hvordan du anvender AI til at transskribere samtaler i Adversus.
- [Opret segmenter med Segmentbyggeren](https://help.adversus.io/da/articles/131286-opret-segmenter-med-segmentbyggeren.md): Sådan anvender du segmentering
- [Kontaktoplysninger kampagne segment](https://help.adversus.io/da/articles/132025-kontaktoplysninger-kampagne-segment.md): Denne artikel gennemgår skridt for skridt hvordan du laver et kontaktoplysnings kampagne segment.
- [Bruger Kampagne segmentering](https://help.adversus.io/da/articles/140492-bruger-kampagne-segmentering.md): Denne artikel beskriver, hvordan man segmenterer kampagner baseret på brugerne via Warehouse.
- [Manuel kampagne-segmentering](https://help.adversus.io/da/articles/140490-manuel-kampagne-segmentering.md): Lær hvordan du manuelt opretter segmenter via Warehouse.
- [Administrering af kampagne segmentering](https://help.adversus.io/da/articles/131508-administrering-af-kampagne-segmentering.md)

### Brugeradministration

- [Introduktion til brugere](https://help.adversus.io/da/articles/5704-introduktion-til-brugere.md): Bliv klogere på forskellige brugertyper, og hvad de har adgang til i Adversus.
- [Introduktion til teams](https://help.adversus.io/da/articles/5691-introduktion-til-teams.md): Skræddersy hvilke kampagner og emnedata, dine teams skal have adgang til.
- [Opret nye brugere](https://help.adversus.io/da/articles/5714-opret-nye-brugere.md): Se her hvordan du opretter forskellige brugertyper
- [Tildel rettigheder til bestemte brugere](https://help.adversus.io/da/articles/5727-tildel-rettigheder-til-bestemte-brugere.md): Skræddersy hvad dine bruger skal have adgnag til
- [Opret en ny API bruger](https://help.adversus.io/da/articles/5781-opret-en-ny-api-bruger.md): Sådan opretter du en API bruger og tildeler den nye bruger rettigheder.
- [Opret en insights bruger](https://help.adversus.io/da/articles/5799-opret-en-insights-bruger.md)
- [Hvad giver de forskellige rettigheder adgang til?](https://help.adversus.io/da/articles/747427-hvad-giver-de-forskellige-rettigheder-adgang-til.md)
- [Sorter og rediger brugere](https://help.adversus.io/da/articles/5810-sorter-og-rediger-brugere.md): Få hurtigt overblik over alle dine brugere samt status, og rediger dem efter behov.
- [Rediger indstillinger for kalenderbrugere](https://help.adversus.io/da/articles/5814-rediger-indstillinger-for-kalenderbrugere.md)
- [Rediger et team](https://help.adversus.io/da/articles/5740-rediger-et-team.md): Tilføj bruger til dit team og rediger teamets adgang til data og kampagner.
- [Rediger en API bruger](https://help.adversus.io/da/articles/5790-rediger-en-api-bruger.md): Giv dine API brugere de rette adgange.
- [Gensend verificeringsemail til en ny bruger](https://help.adversus.io/da/articles/5763-gensend-verificeringsemail-til-en-ny-bruger.md): Har en bruger glemt at verificere sig, kan du invitere vedkommende ind i Adversus på ny.
- [Nulstil adgangskoden på en API bruger](https://help.adversus.io/da/articles/5772-nulstil-adgangskoden-pa-en-api-bruger.md): Sådan genererer du en ny kode til en API bruger.
- [Genåbn en låst bruger](https://help.adversus.io/da/articles/5804-genabn-en-last-bruger.md): Sådan låser du en bruger op.
- [Log en bruger ud af platformen](https://help.adversus.io/da/articles/5818-log-en-bruger-ud-af-platformen.md): Sådan gør du, hvis en bruger har glemt at logge ud.
- [Feltgrupper: Sådan opretter du felter, der kun er synlige for specifikke brugere](https://help.adversus.io/da/articles/756365-feltgrupper-sadan-opretter-du-felter-der-kun-er-synlige-for-specifikke-brugere.md): Brug feltgrupper til at lave skjulte felter, som kun kan ses af udvalgte brugere.

### Booking & kalender

- [Gør dialeren klar til mødebooking](https://help.adversus.io/da/articles/5701-gor-dialeren-klar-til-modebooking.md): Skræddersy dialeren til, at dine agenter nemt kan booke møder.
- [Integrer din kalender til mødebooking](https://help.adversus.io/da/articles/5711-integrer-din-kalender-til-modebooking.md): Sådan strømliner du mødebooking ved at integrere kalendere.
- [Hvordan integrerer en mødekonsulent sin kalender](https://help.adversus.io/da/articles/5721-hvordan-integrerer-en-modekonsulent-sin-kalender.md): Sådan får du din eksterne kalender knyttet til Adversus.
- [Beregn køreafstand mellem møder](https://help.adversus.io/da/articles/5787-beregn-koreafstand-mellem-moder.md): Læg automatisk køretid ind mellem møderne, og undgå at mødekonsulenterne kommer for sent.
- [Benyt round robin til møder](https://help.adversus.io/da/articles/43354-benyt-round-robin-til-moder.md): Sådan får du et mere effektivt workflow, når du booker møder.
- [Matchværdier for mødekonsulenter](https://help.adversus.io/da/articles/5778-matchvaerdier-for-modekonsulenter.md): Sæt parametre for, hvornår en mødekonsulent kan bookes til en specifik opgave.
- [Opdatér et møde som 'afholdt'](https://help.adversus.io/da/articles/5742-opdater-et-mode-som-afholdt.md): Sådan opdaterer du status på et møde og knytter et eventuelt salg til det.
- [Udskyd et møde](https://help.adversus.io/da/articles/5761-udskyd-et-mode.md)
- [Aflys et Booking/Møde](https://help.adversus.io/da/articles/5752-aflys-et-booking-mode.md): Sådan aflyser du møder via Warehouse.
- [Flyt et møde fra en konsulent til en anden](https://help.adversus.io/da/articles/5769-flyt-et-mode-fra-en-konsulent-til-en-anden.md): Sådan flytter du et møde fra en kalender til en anden.

### Salg & produkter

- [Introduktion til salg og produkter](https://help.adversus.io/da/articles/5700-introduktion-til-salg-og-produkter.md): Læs her, hvordan du nemmere kan holde styr på alle salg ved at oprette og anvende produkter.
- [Opret produkter til salgsmodulet](https://help.adversus.io/da/articles/5710-opret-produkter-til-salgsmodulet.md): Sådan opretter du produkter i Adversus og føjer dem til en kampagne.
- [Sådan tilføjer du provision til et produkt](https://help.adversus.io/da/articles/109203-sadan-tilfojer-du-provision-til-et-produkt.md)

### Insights

- [Introduktion til Insights](https://help.adversus.io/da/articles/5706-introduktion-til-insights.md): Bliv klogere på, hvordan du følger med i jeres performance.
- [Introduktion til Dashboards](https://help.adversus.io/da/articles/5717-introduktion-til-dashboards.md): Læs her, hvorfor det er praktisk at bruge dashboards, når du skal præsentere data.
- [Introduktion til Workforce](https://help.adversus.io/da/articles/5748-introduktion-til-workforce.md): Sådan får du overblik over alle brugeres tidsforbrug.
- [Opret dine egne KPI'er](https://help.adversus.io/da/articles/5719-opret-dine-egne-kpi-er.md): Byg dine egne KPI'er og kombiner KPI'er.
- [Opret en rapport](https://help.adversus.io/da/articles/5737-opret-en-rapport.md)
- [Opret et dashboard og tilføj widgets](https://help.adversus.io/da/articles/20363-opret-et-dashboard-og-tilfoj-widgets.md)
- [Opret brugergrupper](https://help.adversus.io/da/articles/5754-opret-brugergrupper.md): Sådan laver du en brugergruppe til brug i din rapportering.
- [Opret projekter](https://help.adversus.io/da/articles/5747-opret-projekter.md): Sådan gør du din rapportering nemmere ved at samle kampagner i et projekt.
- [Beskrivelse af hver KPI](https://help.adversus.io/da/articles/5767-beskrivelse-af-hver-kpi.md)
- [Opret pauseårsager til Workforce](https://help.adversus.io/da/articles/134954-opret-pausearsager-til-workforce.md): Få bedre overblik over, hvad agenterne bruger deres tid ved at oprette årsager til, hvorfor de holder pause fra dialeren.
- [Lyt live til agenter](https://help.adversus.io/da/articles/5773-lyt-live-til-agenter.md): Sådan lytter du med på agenternes samtaler.
- [Snak live med agenter](https://help.adversus.io/da/articles/5728-snak-live-med-agenter.md): Sådan snakker du med agenterne online i og mellem samtaler.
- [Indsæt KPI'er i dialervinduet](https://help.adversus.io/da/articles/5806-indsaet-kpi-er-i-dialervinduet.md): Sådan sætter du KPI'er op, som agenterne kan følge med i.
- [Sådan finder du optagelser, når du anvender Quality-modulet](https://help.adversus.io/da/articles/5657-sadan-finder-du-optagelser-nar-du-anvender-quality-modulet.md): Bliv klogere på Quality modulet og hvordan du finder optagelser frem.

### Warehouse & filtervisninger

- [Introduktion til Warehouse Leads](https://help.adversus.io/da/articles/5713-introduktion-til-warehouse-leads.md): Bliv klogere på, hvordan du anvender dine emne data aktivt.
- [Introduktion til Warehouse Bookings](https://help.adversus.io/da/articles/5726-introduktion-til-warehouse-bookings.md): Bliv klogere på, hvordan du anvender dine møde data aktivt.
- [Introduktion til Warehouse Sales](https://help.adversus.io/da/articles/5734-introduktion-til-warehouse-sales.md): Bliv klogere på, hvordan du bruger data fra dine salg aktivt.
- [Introduktion til Warehouse Contacts](https://help.adversus.io/da/articles/5739-introduktion-til-warehouse-contacts.md): Bliv klogere på, hvordan du anvender data på dine kontakter.
- [Introduktion til Warehouse Calls](https://help.adversus.io/da/articles/5750-introduktion-til-warehouse-calls.md): Sådan bruger du data fra alle opkald og administrerer optagelser af samtaler.
- [Introduktion til Warehouse Activities](https://help.adversus.io/da/articles/5759-introduktion-til-warehouse-activities.md): Sådan finder du aktivitetshistorikken på dine emner.
- [Hvordan finder jeg succeser?](https://help.adversus.io/da/articles/5825-hvordan-finder-jeg-succeser.md): Sådan finder du alle emner gemt som 'succes' inden for en specifik tidsperiode.
- [Sådan opretter du KPI’er med AI-generatoren i Dashboards](https://help.adversus.io/da/articles/367438-sadan-opretter-du-kpi-er-med-ai-generatoren-i-dashboards.md): Lær, hvordan du sparer tid ved at lade AI generere dine widgets i Dashboards.
- [Introduktion til filtervisninger](https://help.adversus.io/da/articles/5771-introduktion-til-filtervisninger.md): Sådan fungerer filtervisninger.
- [Indsæt flere værdier i filtervisninger](https://help.adversus.io/da/articles/5798-indsaet-flere-vaerdier-i-filtervisninger.md): Sådan arbejder du med flere værdier i filtervisninger.

### Emner & kontakter

- [Hvordan ændrer jeg antal kontaktforsøg på emner?](https://help.adversus.io/da/articles/5724-hvordan-aendrer-jeg-antal-kontaktforsog-pa-emner.md)
- [Introduktion til emner og kontakter](https://help.adversus.io/da/articles/5705-introduktion-til-emner-og-kontakter.md): Få overblik over forskellen på emner og kontakter samt emners status.
- [Hvad er forskellen på emner og kontakter?](https://help.adversus.io/da/articles/5684-hvad-er-forskellen-pa-emner-og-kontakter.md): Lær at kende forskel på kontakter og emner.
- [Beskrivelse af emnestatus](https://help.adversus.io/da/articles/5654-beskrivelse-af-emnestatus.md): Få overblik over, hvad de forskellige typer af status dækker over.
- [Få et overblik over alle emner på en kampagne](https://help.adversus.io/da/articles/5732-fa-et-overblik-over-alle-emner-pa-en-kampagne.md): Se alle dine lukkede og åbne emner samt deres status på en kampagne.
- [Opret et emne manuelt](https://help.adversus.io/da/articles/5830-opret-et-emne-manuelt.md): Sådan opretter du et emne manuelt direkte på en kampagne.
- [Upload/indlæs kontakter i en emnepulje](https://help.adversus.io/da/articles/5745-upload-indlaes-kontakter-i-en-emnepulje.md): Sådan tilføjer du dine emner direkte
- [Find de sidste 10 emner du har kontaktet](https://help.adversus.io/da/articles/5815-find-de-sidste-10-emner-du-har-kontaktet.md): Skab hurtigt overblik over de emner, du sidst har åbnet i dialeren.
- [Find/søg efter et bestemt emne](https://help.adversus.io/da/articles/5821-find-sog-efter-et-bestemt-emne.md): Sådan søger du et emne frem direkte fra dialeren.
- [Fremskynd emner der har status automatisk genopkald](https://help.adversus.io/da/articles/5805-fremskynd-emner-der-har-status-automatisk-genopkald.md)
- [Tilføj emner fra en emnepulje til en kampagne](https://help.adversus.io/da/articles/5756-tilfoj-emner-fra-en-emnepulje-til-en-kampagne.md): Sådan føjer du emner til en kampagne
- [Importer/opdater emner i bulk](https://help.adversus.io/da/articles/5693-importer-opdater-emner-i-bulk.md)
- [Importer emner ved brug af API](https://help.adversus.io/da/articles/5692-importer-emner-ved-brug-af-api.md): Sådan indsætter du emner i en kampagne ved brug af endpoints.
- [Rediger status på emner](https://help.adversus.io/da/articles/5822-rediger-status-pa-emner.md): Sådan ændre du status på flere emner på samme tid.
- [Rediger sidst kontaktet af](https://help.adversus.io/da/articles/5774-rediger-sidst-kontaktet-af.md): Sådan redigerer du "sidst kontaktet af" på et eller flere emner.
- [Rediger antal kontaktforsøg på emner](https://help.adversus.io/da/articles/5791-rediger-antal-kontaktforsog-pa-emner.md): Har du fx brug for at nulstille antallet af kontaktforsøg på dine emner, guider vi dig her.
- [Fjern emner med ugyldige telefonnumre](https://help.adversus.io/da/articles/5685-fjern-emner-med-ugyldige-telefonnumre.md): Sådan rydder du op i de emner, der ikke har et gyldigt telefonnummer.
- [Tildel emner til bestemte agenter](https://help.adversus.io/da/articles/5820-tildel-emner-til-bestemte-agenter.md): Sådan sørger du for at specifikke emner bliver tildelt bestemte agenter.
- [Slet kontakter i en emnepulje](https://help.adversus.io/da/articles/5824-slet-kontakter-i-en-emnepulje.md): Sådan rydder du op i dine kontakter.
- [Slet emner i en kampagne](https://help.adversus.io/da/articles/5826-slet-emner-i-en-kampagne.md): Se her, hvordan du sletter emner i en eller flere kampagner.
- [Slet et emneupload](https://help.adversus.io/da/articles/5783-slet-et-emneupload.md): Sådan sletter du et helt upload af emner.
- [Fjern dubletter fra en kampagne](https://help.adversus.io/da/articles/5661-fjern-dubletter-fra-en-kampagne.md): Sådan sikrer du, at det samme emne ikke optræder mere end én gang på en eller flere kampagner.
- [Flyt emner fra en kampagne til en anden](https://help.adversus.io/da/articles/5823-flyt-emner-fra-en-kampagne-til-en-anden.md): se her, hvordan du flytter dine emner.
- [Sådan blocklister du emner](https://help.adversus.io/da/articles/5819-sadan-blocklister-du-emner.md)
- [Deaktiver blocklisting af emner](https://help.adversus.io/da/articles/5650-deaktiver-blocklisting-af-emner.md): Sådan sikrer du, at agenter ikke kan blockliste emner.
- [Livstidsstyring - automatisk udløb og sletning af kontakter](https://help.adversus.io/da/articles/133318-livstidsstyring-automatisk-udlob-og-sletning-af-kontakter.md): Sådan styrer du, hvordan og hvornår dine kontakter udløber, hvor længe du vil beholde dem, og hvornår de skal slettes.
- [Sådan bruger du Quality Assistance-modulet til at kvalitetssikre opkald](https://help.adversus.io/da/articles/425066-sadan-bruger-du-quality-assistance-modulet-til-at-kvalitetssikre-opkald.md): Lær hvordan du opsætter transkriberinger og kører kvalitetssikring ved hjælp af Quality Assistance modulet, der er baseret på AI.
- [Hvorfor kan jeg ikke uploade min emnefil?](https://help.adversus.io/da/articles/5811-hvorfor-kan-jeg-ikke-uploade-min-emnefil.md): Har du problemer med at uploade emner, så læs med her.

### Journeys

- [Sådan ændrer du planlagt kontakttidspunkt på emner](https://help.adversus.io/da/articles/533928-sadan-aendrer-du-planlagt-kontakttidspunkt-pa-emner.md): Læs her, hvordan du rykker tidspunktet for, hvornår et eller flere emner skal kontaktes.
- [Introduktion til Journey](https://help.adversus.io/da/articles/5702-introduktion-til-journey.md): Sådan automatiserer du dine arbejdsprocesser.
- [Opsætning af en journey](https://help.adversus.io/da/articles/5712-opsaetning-af-en-journey.md): Sådan skræddersyr du automatiserede emneflows.
- [Sådan benytter du webhooks](https://help.adversus.io/da/articles/5699-sadan-benytter-du-webhooks.md): Se her, hvordan du integrerer eksterne systemer.
- [Forskellen på handlingerne "Add lead to campaign" og "Update lead" i Journeys](https://help.adversus.io/da/articles/5658-forskellen-pa-handlingerne-add-lead-to-campaign-og-update-lead-i-journeys.md): Se her, hvad forskellen er, og hvordan du bruger handlingerne hver især.
- [Rediger en værdi i et emnefelt via en manuel journey \(i bulk\)](https://help.adversus.io/da/articles/5808-rediger-en-vaerdi-i-et-emnefelt-via-en-manuel-journey-i-bulk.md): Sådan redigerer du et emnefelt på flere emner på samme tid.
- [Brug webhooks til at trigger en journey](https://help.adversus.io/da/articles/5695-brug-webhooks-til-at-trigger-en-journey.md): Få eksterne events til at trigge handlinger i Adversus.
- [Integrér og brug Slack gennem Journeys](https://help.adversus.io/da/articles/5666-integrer-og-brug-slack-gennem-journeys.md): Sådan sender du beskeder i Slack baseret på events i Adversus.
- [Genbrug "Ikke interesseret" emner](https://help.adversus.io/da/articles/5803-genbrug-ikke-interesseret-emner.md): Udnyt det fulde potentiale af dine emner ved at genbruge dem efter et stykke tid.
- [Tilføj emner med "Max opkaldsforsøg" til en ny kampagne](https://help.adversus.io/da/articles/5797-tilfoj-emner-med-max-opkaldsforsog-til-en-ny-kampagne.md)
- [Send en email eller SMS første gang du har ringet til et emne, som ikke tog telefonen](https://help.adversus.io/da/articles/5770-send-en-email-eller-sms-forste-gang-du-har-ringet-til-et-emne-som-ikke-tog-telefonen.md): Giv et emne besked om, at du har ringet, hvis vedkommende ikke tager telefonen.
- [Fremskynd emner som åbner en email første gang](https://help.adversus.io/da/articles/5762-fremskynd-emner-som-abner-en-email-forste-gang.md): Øg chancerne for at få fat i emner, der er interesserede.
- [Send en email til kunden to timer før planlagt genopkaldstidspunkt](https://help.adversus.io/da/articles/5753-send-en-email-til-kunden-to-timer-for-planlagt-genopkaldstidspunkt.md): Sådan sender du automatisk en mail til kunder med en påmindelse.
- [Luk emner med en specifik status når emnet er udløbet](https://help.adversus.io/da/articles/5779-luk-emner-med-en-specifik-status-nar-emnet-er-udlobet.md): Få automatisk lukket dine emner ned, når de er ukvalificerede.
- [Tilføj aflyste møder til en ny kampagne](https://help.adversus.io/da/articles/5733-tilfoj-aflyste-moder-til-en-ny-kampagne.md): Gør det nemmere at booke nye mødetider, når møder bliver aflyst.
- [Tildel opkaldstider til emner \(i bulk\)](https://help.adversus.io/da/articles/6630-tildel-opkaldstider-til-emner-i-bulk.md): Vælg de tidspunkter, dine emner kan kontaktes.

### Integrationer

- [Integrer til Slack](https://help.adversus.io/da/articles/20416-integrer-til-slack.md)
- [Integrer til Zapier](https://help.adversus.io/da/articles/5697-integrer-til-zapier.md): Forbind Adversus med mere end 5000 typer af software.
- [Send emner fra Adversus til HubSpot](https://help.adversus.io/da/articles/5696-send-emner-fra-adversus-til-hubspot.md): Integrer Adversus med HubSpot og hold dine emner opdateret.
- [Opsætning af et Plecto dashboard](https://help.adversus.io/da/articles/5698-opsaetning-af-et-plecto-dashboard.md): Få hjælp til opsætning af Plecto via onboarding.

### Beskeder

- [Email status koder](https://help.adversus.io/da/articles/241819-email-status-koder.md): Hvad betyder de forskellige statusser, en email kan have? Få svar her.
- [Sådan bliver du notificeret, når en indgående SMS er modtaget](https://help.adversus.io/da/articles/594979-sadan-bliver-du-notificeret-nar-en-indgaende-sms-er-modtaget.md)
- [Introduktion til SMS](https://help.adversus.io/da/articles/5709-introduktion-til-sms.md): Bliv klogere på, hvordan du anvender SMS'er og opretter dem.
- [Opret en email-skabelon](https://help.adversus.io/da/articles/5722-opret-en-email-skabelon.md): Se her hvordan du opsætter emails og tester dem.
- [Opret en SMS-skabelon](https://help.adversus.io/da/articles/5730-opret-en-sms-skabelon.md): Information om hvordan du opretter en SMS skabelon og hvad du skal holde øje med
- [Verificer et SMS afsender-ID \(telefonnummer\)](https://help.adversus.io/da/articles/79820-verificer-et-sms-afsender-id-telefonnummer.md)
- [Introduktion til inbound SMS](https://help.adversus.io/da/articles/5652-introduktion-til-inbound-sms.md): Sådan modtager du SMS'er i Adversus og får dem vist på emnerne.
- [Opret SMS-påmindelser til mødebooking](https://help.adversus.io/da/articles/5768-opret-sms-pamindelser-til-modebooking.md): Sådan sørger du for, at dit emne får en påmindelse om et planlagt møde.
- [Opret et manuskript](https://help.adversus.io/da/articles/5801-opret-et-manuskript.md): Giv dine agenter et manuskript at støtte sig til, når de ringer ud.
- [Følg med i SMS og email aktiviteter](https://help.adversus.io/da/articles/5809-folg-med-i-sms-og-email-aktiviteter.md)
- [Søg i dine emner ved indgående opkald](https://help.adversus.io/da/articles/250582-sog-i-dine-emner-ved-indgaende-opkald.md)
- [Tilføj en email-skabelon til en kampagne](https://help.adversus.io/da/articles/5741-tilfoj-en-email-skabelon-til-en-kampagne.md): Gør det muligt at sende emails fra udvalgte kampagner.
- [Tilføj en SMS-skabelon til en kampagne](https://help.adversus.io/da/articles/5751-tilfoj-en-sms-skabelon-til-en-kampagne.md): Gør det muligt at sende SMS'er fra udvalgte kampagner.
- [Dato- og tidsformatering i merge tags](https://help.adversus.io/da/articles/53672-dato-og-tidsformatering-i-merge-tags.md)
- [Send en email og/eller SMS direkte fra dialeren](https://help.adversus.io/da/articles/5760-send-en-email-og-eller-sms-direkte-fra-dialeren.md): Sådan sender du SMS'er og emails fra Adversus.
- [Indsæt billeder i email-skabeloner](https://help.adversus.io/da/articles/5795-indsaet-billeder-i-email-skabeloner.md): Sådan føjer du et billede til dine email-skabeloner.
- [Vedhæft en fil på email-skabeloner](https://help.adversus.io/da/articles/5777-vedhaeft-en-fil-pa-email-skabeloner.md): Sådan vedhæfter du filer til dine emails.
- [Benyt merge tags i vedhæftede filer](https://help.adversus.io/da/articles/5802-benyt-merge-tags-i-vedhaeftede-filer.md): Sådan automatiserer du dine arbejdsgange, undgår fejl og letter arbejdet ved hjælp af merge tags.
- [Sådan autentificerer du dit domæne i Adversus](https://help.adversus.io/da/articles/121506-sadan-autentificerer-du-dit-domaene-i-adversus.md): Til dig, der skal sende mails fra Adversus

### Felter

- [Opret emnefelter](https://help.adversus.io/da/articles/5775-opret-emnefelter.md): Sådan opretter du emnefelter, så du kan berige dine emner med data.
- [Opret resultatfelter](https://help.adversus.io/da/articles/5784-opret-resultatfelter.md): Sådan opretter du felter, hvor du kan registrere udfaldet af en samtale.
- [Hvordan man ændre en felttype](https://help.adversus.io/da/articles/5829-hvordan-man-aendre-en-felttype.md): Sådan ændrer du typen af et felt.
- [Opret et ekstra kommentarfelt](https://help.adversus.io/da/articles/5792-opret-et-ekstra-kommentarfelt.md): Sådan får du et ekstra felt, hvor agenterne kan skrive kommentarer til et emne til ekstern brug.
- [Fjern/deaktiver felter](https://help.adversus.io/da/articles/5682-fjern-deaktiver-felter.md): Sådan gør du dialeren mere overskuelig ved at fjerne overflødige felter.
- [Opret og anvend hurtigsøgningsfelter](https://help.adversus.io/da/articles/249682-opret-og-anvend-hurtigsogningsfelter.md): Sådan konverterer du felter, så du kan anvende dem til at lave en hurtig søgning på emner i dialeren.

### Din konto

- [Aktivér din konto](https://help.adversus.io/da/articles/5718-aktiver-din-konto.md): Sådan aktiverer du din konto mens du er i prøveperioden.
- [Opgrader/nedgrader dit abonnement](https://help.adversus.io/da/articles/5708-opgrader-nedgrader-dit-abonnement.md): Sådan får du flere eller færre brugere.
- [Find din faktura](https://help.adversus.io/da/articles/5758-find-din-faktura.md): Her finder du og downloader dine fakturaer.
- [Rediger dine faktureringsinformationer](https://help.adversus.io/da/articles/5729-rediger-dine-faktureringsinformationer.md): Sådan ændrer du faktureringsoplysningerne, når du fx skifter adresse eller betalingskort.
- [Sådan opsiger du din konto](https://help.adversus.io/da/articles/5738-sadan-opsiger-du-din-konto.md): Hvis du ønsker at opsige Adversus, guider vi dig her.

### Audio, Call Quality and Network

- [Firewall og router konfiguration](https://help.adversus.io/da/articles/5744-firewall-og-router-konfiguration.md): Sådan sikrer du en stabil forbindelse fra dine enheder.
- [Gør et Wi-Fi- eller Ethernet-netværk privat i Windows](https://help.adversus.io/da/articles/235679-gor-et-wi-fi-eller-ethernet-netvaerk-privat-i-windows.md)
- [Giv tilladelse til Adversus i en firewall](https://help.adversus.io/da/articles/235689-giv-tilladelse-til-adversus-i-en-firewall.md)

### Tips & tricks

- [Genvejstaster \(hotkeys\)](https://help.adversus.io/da/articles/5793-genvejstaster-hotkeys.md): Skyd genvej i Adversus med genvejstaster.
- [Undgå at dine telefonnumre markeres som spam](https://help.adversus.io/da/articles/5649-undga-at-dine-telefonnumre-markeres-som-spam.md): Giv dine telefonnumre en længere levetid.

### Video guides

- [Introduktion til hvordan du bruger dialeren](https://help.adversus.io/da/articles/5667-introduktion-til-hvordan-du-bruger-dialeren.md)
- [Opsætning af strategier for dine kampagner](https://help.adversus.io/da/articles/5668-opsaetning-af-strategier-for-dine-kampagner.md)
- [Håndter og arbejd med indgående opkald i dialeren](https://help.adversus.io/da/articles/21568-handter-og-arbejd-med-indgaende-opkald-i-dialeren.md)
- [Se hvordan du opsætter og bruger viderestilling af opkald](https://help.adversus.io/da/articles/5669-se-hvordan-du-opsaetter-og-bruger-viderestilling-af-opkald.md)
- [Se hvordan du konfigurerer indstillingerne for predictive](https://help.adversus.io/da/articles/5672-se-hvordan-du-konfigurerer-indstillingerne-for-predictive.md)
- [Opkalds status og afslutningsårsag](https://help.adversus.io/da/articles/678252-opkalds-status-og-afslutningsarsag.md): I Warehouse Calls kan du finde status på dine opkald, og hvordan de er blevet afsluttet. Tilsammen giver det indblik i, hvordan et kald er blevet udført.
- [Hvordan kan jeg finde mistede indgående opkald i Adversus?](https://help.adversus.io/da/articles/783918-hvordan-kan-jeg-finde-mistede-indgaende-opkald-i-adversus.md)
- [Introduktion til brugere, rettigheder og teams](https://help.adversus.io/da/articles/5670-introduktion-til-brugere-rettigheder-og-teams.md)
- [Hvilken licenstype skal du bruge, når du opretter en bruger?](https://help.adversus.io/da/articles/221280-hvilken-licenstype-skal-du-bruge-nar-du-opretter-en-bruger.md): Bliv klogere på, hvilken licenstype du skal vælge, når du opretter en bruger.
- [Se hvordan du laver dine egne KPI'er](https://help.adversus.io/da/articles/5663-se-hvordan-du-laver-dine-egne-kpi-er.md)
- [Introduktion til Insights fields](https://help.adversus.io/da/articles/31356-introduktion-til-insights-fields.md)
- [Brug Quality modulet til at kvalitetssikre dine leads](https://help.adversus.io/da/articles/5664-brug-quality-modulet-til-at-kvalitetssikre-dine-leads.md): Denne funktion er tilgængelig efter anmodning. Kontakt venligst vores support, hvis du ønsker at få den tilføjet til din konto.
- [Sådan opretter du og bruger Insights-felter](https://help.adversus.io/da/articles/249705-sadan-opretter-du-og-bruger-insights-felter.md): Opret Insights-felter til brug i dine KPI'er eller som en filtreringsmulighed
- [Byg KPI’er ved hjælp af et script](https://help.adversus.io/da/articles/442055-byg-kpi-er-ved-hjaelp-af-et-script.md): Lær, hvordan du kan bygge mere avancerede KPI'er ved hjælp af et script.
- [Adversus TV: Få vist dine Dashboards på TV-skærme på kontoret](https://help.adversus.io/da/articles/686686-adversus-tv-fa-vist-dine-dashboards-pa-tv-skaerme-pa-kontoret.md)
- [Gør dialeren klar til mødebooking](https://help.adversus.io/da/articles/5680-gor-dialeren-klar-til-modebooking.md)
- [Forskellige booking-indstillinger](https://help.adversus.io/da/articles/29534-forskellige-booking-indstillinger.md)
- [Opret produkter og gør dialeren klar til salg](https://help.adversus.io/da/articles/5681-opret-produkter-og-gor-dialeren-klar-til-salg.md)
- [Gennemgang af Warehouse Leads](https://help.adversus.io/da/articles/5677-gennemgang-af-warehouse-leads.md)
- [Gennemgang af Warehouse Bookings](https://help.adversus.io/da/articles/5676-gennemgang-af-warehouse-bookings.md)
- [Gennemgang af Warehouse Sales](https://help.adversus.io/da/articles/5673-gennemgang-af-warehouse-sales.md)
- [Gennemgang af Warehouse Contacts](https://help.adversus.io/da/articles/5678-gennemgang-af-warehouse-contacts.md)
- [Gennemgang af Warehouse Calls](https://help.adversus.io/da/articles/5679-gennemgang-af-warehouse-calls.md)
- [Gennemgang af Warehouse Activities](https://help.adversus.io/da/articles/5675-gennemgang-af-warehouse-activities.md)
- [Sådan finder du alle genopkald på en specifik agent](https://help.adversus.io/da/articles/324446-sadan-finder-du-alle-genopkald-pa-en-specifik-agent.md): Her får du en trin-for-trin guide til, hvordan du søger genopkald frem.
- [Filtrering i warehouse og forklaring af filtertegn](https://help.adversus.io/da/articles/687771-filtrering-i-warehouse-og-forklaring-af-filtertegn.md): Her kan du lære hvordan du nemmest finder dine emner i Warehouse.
- [Upload emner og lav dublettjek](https://help.adversus.io/da/articles/5671-upload-emner-og-lav-dublettjek.md)
- [Opkaldsprioritering og behandling af genopkald](https://help.adversus.io/da/articles/769632-opkaldsprioritering-og-behandling-af-genopkald.md): Bliv klogere på, hvordan emner bliver prioriteret i Adversus, og hvordan du selv kan påvirke, hvordan de prioriteres.
- [Lav Journeys baseret på forskellige triggers](https://help.adversus.io/da/articles/5683-lav-journeys-baseret-pa-forskellige-triggers.md)
- [De forskellige typer Journeys og deres triggere](https://help.adversus.io/da/articles/817088-de-forskellige-typer-journeys-og-deres-triggere.md): Hvis du er i tvivl om, hvilken type Journey der passer bedst til dit behov, giver vi dig en oversigt her.

### Regulations and Compliance Guidelines

- [Letter of Authorization - Template](https://help.adversus.io/da/articles/426147-letter-of-authorization-template.md): Skabelon til fuldmagt \(på engelsk\)

## English

### General

- [Give Adversus support access to your account](https://help.adversus.io/en/articles/5687-give-adversus-support-access-to-your-account.md): Make it easier for us to help you.
- [Reset your password](https://help.adversus.io/en/articles/5659-reset-your-password.md): If you've forgotten your password, here's how you reset it.
- [Switch to another workspace/account](https://help.adversus.io/en/articles/5785-switch-to-another-workspace-account.md): See how you switch between workspaces when your email is connected to more than one Adversus account.
- [Change app language](https://help.adversus.io/en/articles/5776-change-app-language.md): Choose between various languages.
- [How to set up and use an external softphone](https://help.adversus.io/en/articles/5674-how-to-set-up-and-use-an-external-softphone.md)
- [Work from home](https://help.adversus.io/en/articles/5807-work-from-home.md)
- [How to enable multi-factor authentication for all accounts or individually](https://help.adversus.io/en/articles/109643-how-to-enable-multi-factor-authentication-for-all-accounts-or-individually.md)
- [How to use and create tags](https://help.adversus.io/en/articles/234456-how-to-use-and-create-tags.md): Learn how to easily organize your campaigns, products, numberpools, templates, and much more by using tags.
- [Using AI Features in Adversus: What You Need to Know](https://help.adversus.io/en/articles/367433-using-ai-features-in-adversus-what-you-need-to-know.md): Using AI requires basic knowledge of what you can expect and how to interpret the outputs. Learn the basics here.

### Calls & Phone numbers

- [Introduction to number pools and smart caller strategies](https://help.adversus.io/en/articles/5686-introduction-to-number-pools-and-smart-caller-strategies.md)
- [How do I purchase phone numbers?](https://help.adversus.io/en/articles/5689-how-do-i-purchase-phone-numbers.md)
- [Configure predictive dialing](https://help.adversus.io/en/articles/5746-configure-predictive-dialing.md)
- [Recording Calls \(Outbound\)](https://help.adversus.io/en/articles/5757-recording-calls-outbound.md)
- [Activate internal transfers of calls](https://help.adversus.io/en/articles/5688-activate-internal-transfers-of-calls.md)
- [Activate the outbound ringtone for your calls](https://help.adversus.io/en/articles/5665-activate-the-outbound-ringtone-for-your-calls.md): Activate outbound ringtone for your calls \(you know, the duuuut.... duuuut... sound\).
- [Recording Snippets - how to activate and use them](https://help.adversus.io/en/articles/681698-recording-snippets-how-to-activate-and-use-them.md): This article will tell you about recording snippets, and how to save and manage them
- [BYOC – Bring Your Own Carrier](https://help.adversus.io/en/articles/185331-byoc-bring-your-own-carrier.md): Already have a voice partner and would like to integrate your own SIP trunk? No problem we got you covered!
- [Set up Outbound on your phone numbers](https://help.adversus.io/en/articles/361754-set-up-outbound-on-your-phone-numbers.md): Learn how to configure outbound settings on your Adversus phone numbers.
- [Alphanumeric Sender IDs](https://help.adversus.io/en/articles/572409-alphanumeric-sender-ids.md): Alphanumeric Sender IDs are custom sender names you sometimes see when receiving an SMS, in form of a company name or brandname, instead of a phone number. This article explains how to set this up,...
- [Regulations when calling from UK numbers](https://help.adversus.io/en/articles/344882-regulations-when-calling-from-uk-numbers.md): This explains some of Ofcom's most essential telecoms regulations, which UK phone numbers are required to adhere to.
- [Set up Inbound on your phone numbers](https://help.adversus.io/en/articles/361717-set-up-inbound-on-your-phone-numbers.md): How to configure Inbound settings on your Adversus phone numbers.
- [Segment your Leads](https://help.adversus.io/en/articles/5827-segment-your-leads.md)
- [Change outgoing number on a campaign](https://help.adversus.io/en/articles/5764-change-outgoing-number-on-a-campaign.md)
- [Configure an outbound campaign to also receive inbound calls](https://help.adversus.io/en/articles/5736-configure-an-outbound-campaign-to-also-receive-inbound-calls.md)
- [Move a callback from one agent to another](https://help.adversus.io/en/articles/5828-move-a-callback-from-one-agent-to-another.md)
- [Transfer to an external phone number](https://help.adversus.io/en/articles/5735-transfer-to-an-external-phone-number.md)
- [Call another phone number in an ongoing call](https://help.adversus.io/en/articles/5715-call-another-phone-number-in-an-ongoing-call.md)
- [Find call recordings from Warehouse Calls](https://help.adversus.io/en/articles/5656-find-call-recordings-from-warehouse-calls.md)
- [How do I replace my numbers?](https://help.adversus.io/en/articles/5651-how-do-i-replace-my-numbers.md): This is how you replace an existing phone number with a new one.
- [Set opening hours for a phone number](https://help.adversus.io/en/articles/219276-set-opening-hours-for-a-phone-number.md): How to set at which time of the day and week a phone number should be active
- [Phone number regulations](https://help.adversus.io/en/articles/472727-phone-number-regulations.md): Regulatory requirements of phone numbers for businesses
- [Troubleshooting calls](https://help.adversus.io/en/articles/5782-troubleshooting-calls.md)
- [Callbacks don't come up automatically](https://help.adversus.io/en/articles/5755-callbacks-don-t-come-up-automatically.md)
- [Why do I have poor audio quality in Adversus?](https://help.adversus.io/en/articles/5794-why-do-i-have-poor-audio-quality-in-adversus.md)
- [SIP codes definition and troubleshooting](https://help.adversus.io/en/articles/5660-sip-codes-definition-and-troubleshooting.md)
- [Common fixes to common audio issues](https://help.adversus.io/en/articles/805377-common-fixes-to-common-audio-issues.md): There are a few common audio issues Adversus users can run into, this guide will help you fix most of them

### Campaigns

- [Create a campaign](https://help.adversus.io/en/articles/5716-create-a-campaign.md): This takes you through campaign settings step by step
- [Create an inbound campaign](https://help.adversus.io/en/articles/5720-create-an-inbound-campaign.md)
- [Create a strategy](https://help.adversus.io/en/articles/5765-create-a-strategy.md)
- [Copy settings from one campaign to another](https://help.adversus.io/en/articles/5766-copy-settings-from-one-campaign-to-another.md)
- [Insert an iframe on a campaign](https://help.adversus.io/en/articles/5812-insert-an-iframe-on-a-campaign.md)
- [Create timeslots](https://help.adversus.io/en/articles/5653-create-timeslots.md)
- [Work with Quicklists](https://help.adversus.io/en/articles/139936-work-with-quicklists.md): The article describes how to set up quicklists in the dialer and how to add leads to the exisiting lists.
- [How to set up live transcription of conversations and find it in Warehouse](https://help.adversus.io/en/articles/367435-how-to-set-up-live-transcription-of-conversations-and-find-it-in-warehouse.md): Learn how to set up AI transcriptions of conversations.
- [Segment Builder](https://help.adversus.io/en/articles/131286-segment-builder.md): The article describes how to build campaign segments and defines each type of segment: contact data, import, user, manual, and none.
- [Contact Data segments](https://help.adversus.io/en/articles/132025-contact-data-segments.md): The article covers step-by-step guide and explanations on how to set up contact data type segments in campaign segmentation.
- [User type campaign segmentation](https://help.adversus.io/en/articles/140492-user-type-campaign-segmentation.md): This article describes how to segment campaigns based on the users, through warehouse.
- [Manual campaign segmentation](https://help.adversus.io/en/articles/140490-manual-campaign-segmentation.md): This article describes how to manually build segments through warehouse.
- [Manage Campaign segments](https://help.adversus.io/en/articles/131508-manage-campaign-segments.md): The article explains how to manage campaign segments, which were built through segment builder.
- [Campaign settings - Settings](https://help.adversus.io/en/articles/786656-campaign-settings-settings.md): An overview of all the campaign settings so you can build a campaign exactly to your specifications
- [Campaign settings - Segmentation](https://help.adversus.io/en/articles/806829-campaign-settings-segmentation.md): Segment your leads to let you control who is contacted at what times
- [Campaign settings - Bookings](https://help.adversus.io/en/articles/806744-campaign-settings-bookings.md): Understand all the different booking settings to get bookings set up correctly in the consultant's calendar.
- [Campaign settings - Fields](https://help.adversus.io/en/articles/810424-campaign-settings-fields.md): Show your agents the information they need, and let them register their results
- [Campaign settings - Sales](https://help.adversus.io/en/articles/819782-campaign-settings-sales.md): If you're using the Adversus products system, this is where you add them to the campaign

### User administration

- [Introduction to users](https://help.adversus.io/en/articles/5704-introduction-to-users.md)
- [Introduction to teams](https://help.adversus.io/en/articles/5691-introduction-to-teams.md)
- [Create new users](https://help.adversus.io/en/articles/5714-create-new-users.md)
- [Create permission groups for users](https://help.adversus.io/en/articles/5727-create-permission-groups-for-users.md)
- [Create an API user](https://help.adversus.io/en/articles/5781-create-an-api-user.md)
- [Create an external user for the Insights overview](https://help.adversus.io/en/articles/5799-create-an-external-user-for-the-insights-overview.md)
- [Permissions - who has access to what?](https://help.adversus.io/en/articles/747427-permissions-who-has-access-to-what.md): Get an overview of the different permissions in Adversus, how they interact with license types and teams, and how to troubleshoot common issues.
- [Edit/sort users](https://help.adversus.io/en/articles/5810-edit-sort-users.md)
- [Edit settings for calendar users](https://help.adversus.io/en/articles/5814-edit-settings-for-calendar-users.md)
- [Edit a team](https://help.adversus.io/en/articles/5740-edit-a-team.md)
- [Edit an API user](https://help.adversus.io/en/articles/5790-edit-an-api-user.md)
- [Resend verification email to a user](https://help.adversus.io/en/articles/5763-resend-verification-email-to-a-user.md)
- [Reset the password for an API user](https://help.adversus.io/en/articles/5772-reset-the-password-for-an-api-user.md)
- [Open a locked user](https://help.adversus.io/en/articles/5804-open-a-locked-user.md)
- [Log a user out of a session](https://help.adversus.io/en/articles/5818-log-a-user-out-of-a-session.md)
- [Field groups: How to create fields hidden for users](https://help.adversus.io/en/articles/756365-field-groups-how-to-create-fields-hidden-for-users.md): Use Field groups to create restricted fields visible only to selected teams.

### Booking & Calendars

- [Get the dialer ready to book meetings](https://help.adversus.io/en/articles/5701-get-the-dialer-ready-to-book-meetings.md)
- [Introduction to the booking overview](https://help.adversus.io/en/articles/5731-introduction-to-the-booking-overview.md)
- [Integrate your external calendar](https://help.adversus.io/en/articles/5711-integrate-your-external-calendar.md)
- [How a calendar user integrates their external calendar](https://help.adversus.io/en/articles/5721-how-a-calendar-user-integrates-their-external-calendar.md)
- [Calculate driving distance between meetings](https://help.adversus.io/en/articles/5787-calculate-driving-distance-between-meetings.md)
- [Book meetings using round robin setting](https://help.adversus.io/en/articles/43354-book-meetings-using-round-robin-setting.md)
- [Match values for calendar users](https://help.adversus.io/en/articles/5778-match-values-for-calendar-users.md)
- [Update a booking as 'held'](https://help.adversus.io/en/articles/5742-update-a-booking-as-held.md)
- [Postpone a meeting](https://help.adversus.io/en/articles/5761-postpone-a-meeting.md)
- [Cancel a Booking/Meeting](https://help.adversus.io/en/articles/5752-cancel-a-booking-meeting.md)
- [Move a meeting from one consultant to another](https://help.adversus.io/en/articles/5769-move-a-meeting-from-one-consultant-to-another.md)

### Sales & Products

- [Introduction to sales and products](https://help.adversus.io/en/articles/5700-introduction-to-sales-and-products.md)
- [Create products for the sales module](https://help.adversus.io/en/articles/5710-create-products-for-the-sales-module.md)
- [How to add a sales commission to a product](https://help.adversus.io/en/articles/109203-how-to-add-a-sales-commission-to-a-product.md)

### Insights

- [Introduction to Insights](https://help.adversus.io/en/articles/5706-introduction-to-insights.md)
- [Introduction to Dashboards](https://help.adversus.io/en/articles/5717-introduction-to-dashboards.md)
- [Introduction to Workforce](https://help.adversus.io/en/articles/5748-introduction-to-workforce.md)
- [Create your own custom KPIs](https://help.adversus.io/en/articles/5719-create-your-own-custom-kpis.md): Customize the KPIs you want to see on your dashboards and in reports.
- [Create a report](https://help.adversus.io/en/articles/5737-create-a-report.md): Overview of campaign and agent performance data in one place
- [Create a dashboard and add widgets](https://help.adversus.io/en/articles/20363-create-a-dashboard-and-add-widgets.md)
- [Create user groups](https://help.adversus.io/en/articles/5754-create-user-groups.md)
- [Create projects](https://help.adversus.io/en/articles/5747-create-projects.md)
- [Description of each KPI](https://help.adversus.io/en/articles/5767-description-of-each-kpi.md): This article describes all the default KPIs you can find in the Reports section of Adversus.
- [Pause reasons in Workforce](https://help.adversus.io/en/articles/134954-pause-reasons-in-workforce.md): This article describes how to use pause reasons in Workforce, and how to set them up.
- [Listen live to agents' calls](https://help.adversus.io/en/articles/5773-listen-live-to-agents-calls.md)
- [Talk live to an agent](https://help.adversus.io/en/articles/5728-talk-live-to-an-agent.md)
- [Insert KPIs in the dialer window](https://help.adversus.io/en/articles/5806-insert-kpis-in-the-dialer-window.md)
- [Send automated email reports](https://help.adversus.io/en/articles/5786-send-automated-email-reports.md)
- [How to find recordings when using the Quality module](https://help.adversus.io/en/articles/5657-how-to-find-recordings-when-using-the-quality-module.md)

### Warehouse & Filter views

- [Introduction to Warehouse Leads](https://help.adversus.io/en/articles/5713-introduction-to-warehouse-leads.md)
- [Introduction to Warehouse Bookings](https://help.adversus.io/en/articles/5726-introduction-to-warehouse-bookings.md)
- [Introduction to Warehouse Sales](https://help.adversus.io/en/articles/5734-introduction-to-warehouse-sales.md)
- [Introduction to Warehouse Contacts](https://help.adversus.io/en/articles/5739-introduction-to-warehouse-contacts.md)
- [Introduction to Warehouse Calls](https://help.adversus.io/en/articles/5750-introduction-to-warehouse-calls.md)
- [Introduction to Warehouse Activities](https://help.adversus.io/en/articles/5759-introduction-to-warehouse-activities.md)
- [How to find successes](https://help.adversus.io/en/articles/5825-how-to-find-successes.md)
- [How to create KPI’s with the AI generator in Dashboards](https://help.adversus.io/en/articles/367438-how-to-create-kpi-s-with-the-ai-generator-in-dashboards.md): Learn how to save time by letting AI generate your widgets in Dashboards.
- [Understanding the Warehouse Actions](https://help.adversus.io/en/articles/785195-understanding-the-warehouse-actions.md): Learn what actions you can do directly in the warehouse.
- [Insert multiple values in filter views](https://help.adversus.io/en/articles/5798-insert-multiple-values-in-filter-views.md)

### Leads & Contacts

- [Introduction to leads and contacts](https://help.adversus.io/en/articles/5705-introduction-to-leads-and-contacts.md)
- [What's the difference between leads and contacts?](https://help.adversus.io/en/articles/5684-what-s-the-difference-between-leads-and-contacts.md)
- [Lead statuses explained](https://help.adversus.io/en/articles/5654-lead-statuses-explained.md)
- [Get an overview of all leads on a campaign](https://help.adversus.io/en/articles/5732-get-an-overview-of-all-leads-on-a-campaign.md)
- [Create a lead manually](https://help.adversus.io/en/articles/5830-create-a-lead-manually.md)
- [Upload/insert contacts to a contact pool](https://help.adversus.io/en/articles/5745-upload-insert-contacts-to-a-contact-pool.md)
- [Find the last 10 contacted leads](https://help.adversus.io/en/articles/5815-find-the-last-10-contacted-leads.md)
- [Find/search for a specific lead](https://help.adversus.io/en/articles/5821-find-search-for-a-specific-lead.md)
- [Make leads with automatic redial status available now](https://help.adversus.io/en/articles/5805-make-leads-with-automatic-redial-status-available-now.md)
- [Add contacts from a contact pool to a campaign](https://help.adversus.io/en/articles/5756-add-contacts-from-a-contact-pool-to-a-campaign.md)
- [Bulk insert/update contacts](https://help.adversus.io/en/articles/5693-bulk-insert-update-contacts.md)
- [Insert leads using the API](https://help.adversus.io/en/articles/5692-insert-leads-using-the-api.md)
- [Edit the status of leads](https://help.adversus.io/en/articles/5822-edit-the-status-of-leads.md)
- [Edit last contacted by](https://help.adversus.io/en/articles/5774-edit-last-contacted-by.md)
- [Edit the number of contact attempts on leads](https://help.adversus.io/en/articles/5791-edit-the-number-of-contact-attempts-on-leads.md)
- [Delete leads with invalid phone numbers](https://help.adversus.io/en/articles/5685-delete-leads-with-invalid-phone-numbers.md)
- [Assign leads to specific agents](https://help.adversus.io/en/articles/5820-assign-leads-to-specific-agents.md)
- [Delete leads in a contact pool](https://help.adversus.io/en/articles/5824-delete-leads-in-a-contact-pool.md)
- [Delete leads in a campaign](https://help.adversus.io/en/articles/5826-delete-leads-in-a-campaign.md)
- [Delete a lead upload](https://help.adversus.io/en/articles/5783-delete-a-lead-upload.md)
- [Delete duplicates from a campaign](https://help.adversus.io/en/articles/5661-delete-duplicates-from-a-campaign.md)
- [Move leads from one campaign to another \(Using a manual journey\)](https://help.adversus.io/en/articles/5823-move-leads-from-one-campaign-to-another-using-a-manual-journey.md): This is how to set up a manual journey so that you can move your leads using Warehouse.
- [How to blocklist leads](https://help.adversus.io/en/articles/5819-how-to-blocklist-leads.md)
- [Disable the blocklist lead feature](https://help.adversus.io/en/articles/5650-disable-the-blocklist-lead-feature.md)
- [Lifetime Management of Contacts](https://help.adversus.io/en/articles/133318-lifetime-management-of-contacts.md): Contact Lifetime Management tool manages the timeline of contact pools and when the contacts should expire, be archived or deleted.
- [How to use the Quality Assistance module to review calls based on AI](https://help.adversus.io/en/articles/425066-how-to-use-the-quality-assistance-module-to-review-calls-based-on-ai.md): This article describes how to use AI to transcribe conversations and review them using the Quality Assistance module.
- [Why does a lead upload fail?](https://help.adversus.io/en/articles/5811-why-does-a-lead-upload-fail.md): Learn how to troubleshoot when uploading leads are failing.

### Journeys

- [How to change scheduled contact time on a lead or multiple at the same time](https://help.adversus.io/en/articles/533928-how-to-change-scheduled-contact-time-on-a-lead-or-multiple-at-the-same-time.md): Sometimes you need to move the time when a lead should be contacted – either forward or backward. Here's how to change the next contact time in bulk for multiple leads.
- [Introduction to Journeys](https://help.adversus.io/en/articles/5702-introduction-to-journeys.md)
- [Set up a journey](https://help.adversus.io/en/articles/5712-set-up-a-journey.md)
- [How to use webhooks](https://help.adversus.io/en/articles/5699-how-to-use-webhooks.md)
- [The difference between journey actions "Add contact to campaign" and "Update lead"](https://help.adversus.io/en/articles/5658-the-difference-between-journey-actions-add-contact-to-campaign-and-update-lead.md)
- [Bulk edit lead fields using a manual journey](https://help.adversus.io/en/articles/5808-bulk-edit-lead-fields-using-a-manual-journey.md)
- [Trigger journeys by using webhooks](https://help.adversus.io/en/articles/5695-trigger-journeys-by-using-webhooks.md)
- [Integrate Slack into Journeys](https://help.adversus.io/en/articles/5666-integrate-slack-into-journeys.md)
- [Reuse "Not interested" leads after three months](https://help.adversus.io/en/articles/5803-reuse-not-interested-leads-after-three-months.md)
- [Add leads with "max call attempts reached" to a new campaign](https://help.adversus.io/en/articles/5797-add-leads-with-max-call-attempts-reached-to-a-new-campaign.md)
- [Send an email or SMS the first time you call a lead that does not answer the phone](https://help.adversus.io/en/articles/5770-send-an-email-or-sms-the-first-time-you-call-a-lead-that-does-not-answer-the-phone.md)
- [Fast-track leads when they open an email the first time](https://help.adversus.io/en/articles/5762-fast-track-leads-when-they-open-an-email-the-first-time.md)
- [Send an email reminder to leads before scheduled callback time](https://help.adversus.io/en/articles/5753-send-an-email-reminder-to-leads-before-scheduled-callback-time.md)
- [Close leads with a specific status when the lead expires](https://help.adversus.io/en/articles/5779-close-leads-with-a-specific-status-when-the-lead-expires.md)
- [Add cancelled meetings to a new campaign](https://help.adversus.io/en/articles/5733-add-cancelled-meetings-to-a-new-campaign.md)
- [Assign a specific timeslot for leads \(In Bulk\)](https://help.adversus.io/en/articles/6630-assign-a-specific-timeslot-for-leads-in-bulk.md)

### Integrations

- [Integrate Adversus with Slack](https://help.adversus.io/en/articles/20416-integrate-adversus-with-slack.md)
- [Integrate to Zapier](https://help.adversus.io/en/articles/5697-integrate-to-zapier.md)
- [Send leads from Adversus to Hubspot \(technical\)](https://help.adversus.io/en/articles/5696-send-leads-from-adversus-to-hubspot-technical.md)
- [Working with contact identifiers](https://help.adversus.io/en/articles/5694-working-with-contact-identifiers.md)
- [Set up your Plecto Dashboard](https://help.adversus.io/en/articles/5698-set-up-your-plecto-dashboard.md)

### Messages

- [SMS status codes](https://help.adversus.io/en/articles/241816-sms-status-codes.md): Ever wondered what Dropped or In queue meant? Here's some more in-depth descriptions of the different status codes in play when sending texts
- [Email status codes](https://help.adversus.io/en/articles/241819-email-status-codes.md): Having trouble deciphering "Bounced"? Get in-depth descriptions of email status codes
- [How to get notified when an Inbound SMS has been received](https://help.adversus.io/en/articles/594979-how-to-get-notified-when-an-inbound-sms-has-been-received.md)
- [Introduction to emails](https://help.adversus.io/en/articles/5690-introduction-to-emails.md)
- [Introduction to SMS](https://help.adversus.io/en/articles/5709-introduction-to-sms.md): Find out how to create and use SMS templates and SMS reminders in Adversus.
- [Create an email template](https://help.adversus.io/en/articles/5722-create-an-email-template.md)
- [Create an SMS template](https://help.adversus.io/en/articles/5730-create-an-sms-template.md)
- [Verify an SMS Sender ID \(phone number\)](https://help.adversus.io/en/articles/79820-verify-an-sms-sender-id-phone-number.md)
- [Introduction to inbound SMS](https://help.adversus.io/en/articles/5652-introduction-to-inbound-sms.md): Learn how to set up inbound SMS and add the message to a lead field.
- [Create an SMS reminder for bookings](https://help.adversus.io/en/articles/5768-create-an-sms-reminder-for-bookings.md)
- [Create a manuscript](https://help.adversus.io/en/articles/5801-create-a-manuscript.md)
- [Filtering in SMS/Email activity](https://help.adversus.io/en/articles/5809-filtering-in-sms-email-activity.md)
- [How to set up and use inbound search](https://help.adversus.io/en/articles/250582-how-to-set-up-and-use-inbound-search.md): This article explains how you define which fields that are available for inbound search and how to use it.
- [Add an email template to a campaign](https://help.adversus.io/en/articles/5741-add-an-email-template-to-a-campaign.md)
- [Add an SMS template to a campaign](https://help.adversus.io/en/articles/5751-add-an-sms-template-to-a-campaign.md)
- [Datetime formatting with merge tags](https://help.adversus.io/en/articles/53672-datetime-formatting-with-merge-tags.md)
- [Send an email or SMS from the dialer](https://help.adversus.io/en/articles/5760-send-an-email-or-sms-from-the-dialer.md)
- [Insert images into Simple email templates](https://help.adversus.io/en/articles/5795-insert-images-into-simple-email-templates.md)
- [Attach a file to email templates](https://help.adversus.io/en/articles/5777-attach-a-file-to-email-templates.md)
- [Use merge tags in attached files](https://help.adversus.io/en/articles/5802-use-merge-tags-in-attached-files.md)
- [Setting up SPF \(Sender Policy Framework\)](https://help.adversus.io/en/articles/5817-setting-up-spf-sender-policy-framework.md)
- [How to authenticate your domain in Adversus](https://help.adversus.io/en/articles/121506-how-to-authenticate-your-domain-in-adversus.md): Ensure your in-app email deliverability with DNS record configuration

### Fields

- [Using a field as a lead field](https://help.adversus.io/en/articles/5775-using-a-field-as-a-lead-field.md): Set up Lead fields on your campaign to display the information your agents need in the dialer
- [Using a field as result field](https://help.adversus.io/en/articles/5784-using-a-field-as-result-field.md): Set up result fields on your campaign to let your agents easily register new data on the lead after a call
- [Understanding and creating contact fields](https://help.adversus.io/en/articles/810425-understanding-and-creating-contact-fields.md): Here is everything you need to know about how to create contact fields and what they are
- [How to edit a Field type](https://help.adversus.io/en/articles/5829-how-to-edit-a-field-type.md)
- [Create an extra note field](https://help.adversus.io/en/articles/5792-create-an-extra-note-field.md)
- [Remove/deactivate fields](https://help.adversus.io/en/articles/5682-remove-deactivate-fields.md)
- [How to create and use "Fast search" fields](https://help.adversus.io/en/articles/249682-how-to-create-and-use-fast-search-fields.md): Learn how to convert fields to fast search fields to make lead search faster in the dialer.

### Your subscription

- [Activate your account](https://help.adversus.io/en/articles/5718-activate-your-account.md)
- [Upgrade or downgrade your subscription](https://help.adversus.io/en/articles/5708-upgrade-or-downgrade-your-subscription.md)
- [Find your invoice](https://help.adversus.io/en/articles/5758-find-your-invoice.md)
- [Change your billing information](https://help.adversus.io/en/articles/5729-change-your-billing-information.md)
- [How to cancel your subscription](https://help.adversus.io/en/articles/5738-how-to-cancel-your-subscription.md)

### Audio, Call Quality and Network

- [Firewall and Router Configurations](https://help.adversus.io/en/articles/5744-firewall-and-router-configurations.md): Ensure a stable connection from your devices.
- [Make a Wi-Fi or Ethernet network private in Windows](https://help.adversus.io/en/articles/235679-make-a-wi-fi-or-ethernet-network-private-in-windows.md)
- [Allowing Adversus in a firewall](https://help.adversus.io/en/articles/235689-allowing-adversus-in-a-firewall.md)
- [Audio Quality Troubleshooting](https://help.adversus.io/en/articles/200833-audio-quality-troubleshooting.md): Get help troubleshooting possible reasons for audio quality issues in Adversus

### Tips & tricks

- [Hotkeys \(shortcuts\)](https://help.adversus.io/en/articles/5793-hotkeys-shortcuts.md)
- [Avoid numbers being marked as spam](https://help.adversus.io/en/articles/5649-avoid-numbers-being-marked-as-spam.md)

### Video tutorials

- [Introduction to how the dialer works \(video\)](https://help.adversus.io/en/articles/5667-introduction-to-how-the-dialer-works-video.md)
- [Set up a strategy for your campaigns](https://help.adversus.io/en/articles/5668-set-up-a-strategy-for-your-campaigns.md)
- [How to manage and work with inbound calls in the dialer](https://help.adversus.io/en/articles/21568-how-to-manage-and-work-with-inbound-calls-in-the-dialer.md)
- [How to set up and use call forwarding](https://help.adversus.io/en/articles/5669-how-to-set-up-and-use-call-forwarding.md)
- [Configure predictive settings](https://help.adversus.io/en/articles/5672-configure-predictive-settings.md)
- [Dispositions and hang-up causes](https://help.adversus.io/en/articles/678252-dispositions-and-hang-up-causes.md): In Warehouse Calls, you can dig deeper into call statuses by looking at dispositions and hangup causes.
- [How can I locate missed inbound calls in Adversus?](https://help.adversus.io/en/articles/783918-how-can-i-locate-missed-inbound-calls-in-adversus.md)
- [Introduction to users, permissions and teams](https://help.adversus.io/en/articles/5670-introduction-to-users-permissions-and-teams.md)
- [Which license type should you choose when creating a new user?](https://help.adversus.io/en/articles/221280-which-license-type-should-you-choose-when-creating-a-new-user.md): Get a full overview of the different license types in Adversus.
- [Create your own KPIs](https://help.adversus.io/en/articles/5663-create-your-own-kpis.md)
- [Introduction to Insights fields](https://help.adversus.io/en/articles/31356-introduction-to-insights-fields.md)
- [Introduction to Quality](https://help.adversus.io/en/articles/5664-introduction-to-quality.md)
- [How to create and use Insights fields](https://help.adversus.io/en/articles/249705-how-to-create-and-use-insights-fields.md): Create Insights fields to use in your KPIs or as a filtering option
- [Build KPIs by using Jerry-script](https://help.adversus.io/en/articles/442055-build-kpis-by-using-jerry-script.md): Learn how to build more advanced KPIs by using Jerry-script.
- [Adversus TV: Display your dashboards on office TV screens](https://help.adversus.io/en/articles/686686-adversus-tv-display-your-dashboards-on-office-tv-screens.md): If you'd like to display your dashboards on TV screens around the office, you can easily do so with Adversus TV.
- [Getting the dialer ready to take bookings \(Video\)](https://help.adversus.io/en/articles/5680-getting-the-dialer-ready-to-take-bookings-video.md)
- [Different booking settings](https://help.adversus.io/en/articles/29534-different-booking-settings.md)
- [Create products and prepare the dialer for sales](https://help.adversus.io/en/articles/5681-create-products-and-prepare-the-dialer-for-sales.md)
- [Walkthrough of Warehouse Leads](https://help.adversus.io/en/articles/5677-walkthrough-of-warehouse-leads.md)
- [Walkthrough of Warehouse Bookings](https://help.adversus.io/en/articles/5676-walkthrough-of-warehouse-bookings.md)
- [Walkthrough of Warehouse Sales](https://help.adversus.io/en/articles/5673-walkthrough-of-warehouse-sales.md)
- [Walkthrough of Warehouse Contacts](https://help.adversus.io/en/articles/5678-walkthrough-of-warehouse-contacts.md)
- [Walkthrough of Warehouse Calls](https://help.adversus.io/en/articles/5679-walkthrough-of-warehouse-calls.md)
- [Walkthrough of Warehouse Activities](https://help.adversus.io/en/articles/5675-walkthrough-of-warehouse-activities.md)
- [How to find all callbacks on a specific agent](https://help.adversus.io/en/articles/324446-how-to-find-all-callbacks-on-a-specific-agent.md): Do you want to be able to find all callbacks on a specific agent? Here we will show you a step- by step guide on how to do this.
- [Upload leads with duplicate check](https://help.adversus.io/en/articles/5671-upload-leads-with-duplicate-check.md)
- [How to manage call prioritization in Adversus](https://help.adversus.io/en/articles/769632-how-to-manage-call-prioritization-in-adversus.md): Get a better understanding of how leads are prioritized and how you can affect the prioritization.
- [Set up a Journey based on different trigger types](https://help.adversus.io/en/articles/5683-set-up-a-journey-based-on-different-trigger-types.md)
- [The different journey types and their triggers](https://help.adversus.io/en/articles/817088-the-different-journey-types-and-their-triggers.md): Trouble finding out which type of journey to use? We give you an overview.

### Regulations and Compliance Guidelines

- [Letter of Authorization - Template](https://help.adversus.io/en/articles/426147-letter-of-authorization-template.md): Letter of Authorization \(“LOA”\)

## Español

### General

- [Dar acceso al soporte de Adversus a su cuenta](https://help.adversus.io/es/articles/5687-dar-acceso-al-soporte-de-adversus-a-su-cuenta.md)
- [Restablecer tu contraseña](https://help.adversus.io/es/articles/5659-restablecer-tu-contrasena.md)
- [Cambiar a otro espacio de trabajo/cuenta](https://help.adversus.io/es/articles/5785-cambiar-a-otro-espacio-de-trabajo-cuenta.md)
- [Cambiar el idioma de la aplicación](https://help.adversus.io/es/articles/5776-cambiar-el-idioma-de-la-aplicacion.md)
- [Cómo configurar y utilizar un softphone externo](https://help.adversus.io/es/articles/5674-como-configurar-y-utilizar-un-softphone-externo.md)
- [Trabajar desde casa](https://help.adversus.io/es/articles/5807-trabajar-desde-casa.md)

### Llamadas y números de teléfono

- [Introducción a los grupos de números y a las estrategias de llamadas inteligentes](https://help.adversus.io/es/articles/5686-introduccion-a-los-grupos-de-numeros-y-a-las-estrategias-de-llamadas-inteligentes.md)
- [Configurar la marcación predictiva](https://help.adversus.io/es/articles/5746-configurar-la-marcacion-predictiva.md)
- [Grabación de llamadas de salida \(configuración\)](https://help.adversus.io/es/articles/5757-grabacion-de-llamadas-de-salida-configuracion.md)
- [Activar las transferencias internas de llamadas](https://help.adversus.io/es/articles/5688-activar-las-transferencias-internas-de-llamadas.md)
- [Activar el tono de salida para tus llamadas](https://help.adversus.io/es/articles/5665-activar-el-tono-de-salida-para-tus-llamadas.md)
- [BYOC – Bring Your Own Carrier](https://help.adversus.io/es/articles/185331-byoc-bring-your-own-carrier.md): Already have a voice partner and would like to integrate your own SIP trunk? No problem we got you covered!
- [Segmentar las llamadas](https://help.adversus.io/es/articles/5827-segmentar-las-llamadas.md)
- [Cambiar el número de salida en una campaña](https://help.adversus.io/es/articles/5764-cambiar-el-numero-de-salida-en-una-campana.md)
- [Configurar una campaña de salida para recibir también llamadas de entrada](https://help.adversus.io/es/articles/5736-configurar-una-campana-de-salida-para-recibir-tambien-llamadas-de-entrada.md)
- [Mover una devolución de llamada de un agente a otro](https://help.adversus.io/es/articles/5828-mover-una-devolucion-de-llamada-de-un-agente-a-otro.md)
- [Transferencia a un número de teléfono externo](https://help.adversus.io/es/articles/5735-transferencia-a-un-numero-de-telefono-externo.md)
- [Llamar a otro número de teléfono en una llamada en curso](https://help.adversus.io/es/articles/5715-llamar-a-otro-numero-de-telefono-en-una-llamada-en-curso.md)
- [Encuentre las grabaciones de las llamadas del almacén](https://help.adversus.io/es/articles/5656-encuentre-las-grabaciones-de-las-llamadas-del-almacen.md)
- [Solución de problemas en las llamadas](https://help.adversus.io/es/articles/5782-solucion-de-problemas-en-las-llamadas.md)
- [Las devoluciones de llamada no aparecen automáticamente](https://help.adversus.io/es/articles/5755-las-devoluciones-de-llamada-no-aparecen-automaticamente.md)
- [¿Por qué tengo mala calidad de audio en Adversus?](https://help.adversus.io/es/articles/5794-por-que-tengo-mala-calidad-de-audio-en-adversus.md)
- [Definición de códigos SIP y solución de problemas](https://help.adversus.io/es/articles/5660-definicion-de-codigos-sip-y-solucion-de-problemas.md)

### Campañas

- [Crear una campaña](https://help.adversus.io/es/articles/5716-crear-una-campana.md)
- [Crear una campaña de entrada](https://help.adversus.io/es/articles/5720-crear-una-campana-de-entrada.md)
- [Crear una estrategia](https://help.adversus.io/es/articles/5765-crear-una-estrategia.md)
- [Copiar la configuración de una campaña a otra](https://help.adversus.io/es/articles/5766-copiar-la-configuracion-de-una-campana-a-otra.md)
- [Insertar un iframe en una campaña](https://help.adversus.io/es/articles/5812-insertar-un-iframe-en-una-campana.md)
- [Crear franjas horarias](https://help.adversus.io/es/articles/5653-crear-franjas-horarias.md)

### Administración de usuarios

- [Introducción a los equipos](https://help.adversus.io/es/articles/5691-introduccion-a-los-equipos.md)
- [Crear nuevos usuarios](https://help.adversus.io/es/articles/5714-crear-nuevos-usuarios.md)
- [Crear grupos de permisos para los usuarios](https://help.adversus.io/es/articles/5727-crear-grupos-de-permisos-para-los-usuarios.md)
- [Crear un usuario de API](https://help.adversus.io/es/articles/5781-crear-un-usuario-de-api.md)
- [Crear un usuario externo para una visión general de los conocimientos](https://help.adversus.io/es/articles/5799-crear-un-usuario-externo-para-una-vision-general-de-los-conocimientos.md)
- [Editar/clasificar usuarios](https://help.adversus.io/es/articles/5810-editar-clasificar-usuarios.md)
- [Editar la configuración de los usuarios del calendario](https://help.adversus.io/es/articles/5814-editar-la-configuracion-de-los-usuarios-del-calendario.md)
- [Editar un equipo](https://help.adversus.io/es/articles/5740-editar-un-equipo.md)
- [Editar un usuario API](https://help.adversus.io/es/articles/5790-editar-un-usuario-api.md)
- [Reenviar correo electrónico de verificación a un usuario](https://help.adversus.io/es/articles/5763-reenviar-correo-electronico-de-verificacion-a-un-usuario.md)
- [Restablecer la contraseña de un usuario API](https://help.adversus.io/es/articles/5772-restablecer-la-contrasena-de-un-usuario-api.md)
- [Abrir un usuario bloqueado](https://help.adversus.io/es/articles/5804-abrir-un-usuario-bloqueado.md)
- [Cerrar la sesión de un usuario](https://help.adversus.io/es/articles/5818-cerrar-la-sesion-de-un-usuario.md)

### Reservas y calendarios

- [Prepare el marcador para reservar reuniones](https://help.adversus.io/es/articles/5701-prepare-el-marcador-para-reservar-reuniones.md)
- [Integre su calendario externo](https://help.adversus.io/es/articles/5711-integre-su-calendario-externo.md)
- [Cómo integra un usuario su calendario externo](https://help.adversus.io/es/articles/5721-como-integra-un-usuario-su-calendario-externo.md)
- [Calcular la distancia en coche entre las reuniones](https://help.adversus.io/es/articles/5787-calcular-la-distancia-en-coche-entre-las-reuniones.md)
- [Valores de coincidencia para los usuarios del calendario](https://help.adversus.io/es/articles/5778-valores-de-coincidencia-para-los-usuarios-del-calendario.md)
- [Actualizar una reserva como "retenida"](https://help.adversus.io/es/articles/5742-actualizar-una-reserva-como-retenida.md)
- [Posponer una reunión](https://help.adversus.io/es/articles/5761-posponer-una-reunion.md)
- [Cancelar una reunión](https://help.adversus.io/es/articles/5752-cancelar-una-reunion.md)
- [Trasladar una reunión de un consultor a otro](https://help.adversus.io/es/articles/5769-trasladar-una-reunion-de-un-consultor-a-otro.md)

### Ventas y productos

- [Crear productos para el módulo de ventas](https://help.adversus.io/es/articles/5710-crear-productos-para-el-modulo-de-ventas.md)

### Perspectivas

- [Introducción a Perspectivas](https://help.adversus.io/es/articles/5706-introduccion-a-perspectivas.md)
- [Introducción a Cuadros de mando](https://help.adversus.io/es/articles/5717-introduccion-a-cuadros-de-mando.md)
- [Introducción a Workforce](https://help.adversus.io/es/articles/5748-introduccion-a-workforce.md)
- [Crear un cuadro de mando](https://help.adversus.io/es/articles/20363-crear-un-cuadro-de-mando.md)
- [Crear grupos de usuarios](https://help.adversus.io/es/articles/5754-crear-grupos-de-usuarios.md)
- [Crear proyectos](https://help.adversus.io/es/articles/5747-crear-proyectos.md)
- [Escuche en directo las llamadas de los agentes](https://help.adversus.io/es/articles/5773-escuche-en-directo-las-llamadas-de-los-agentes.md)
- [Hable en directo con un agente](https://help.adversus.io/es/articles/5728-hable-en-directo-con-un-agente.md)
- [Insertar KPIs en la ventana del marcador](https://help.adversus.io/es/articles/5806-insertar-kpis-en-la-ventana-del-marcador.md)
- [Enviar informes automáticos por correo electrónico](https://help.adversus.io/es/articles/5786-enviar-informes-automaticos-por-correo-electronico.md)

### Almacén

- [Introducción a los Leads del Almacén](https://help.adversus.io/es/articles/5713-introduccion-a-los-leads-del-almacen.md)
- [Introducción a las Reservas de Almacén](https://help.adversus.io/es/articles/5726-introduccion-a-las-reservas-de-almacen.md)
- [Introducción a la Venta en Almacén](https://help.adversus.io/es/articles/5734-introduccion-a-la-venta-en-almacen.md)
- [Introducción a los Contactos del Almacén](https://help.adversus.io/es/articles/5739-introduccion-a-los-contactos-del-almacen.md)
- [Introducción a las Llamadas de Almacén](https://help.adversus.io/es/articles/5750-introduccion-a-las-llamadas-de-almacen.md)
- [Introducción a las Actividades del Almacén](https://help.adversus.io/es/articles/5759-introduccion-a-las-actividades-del-almacen.md)
- [Cómo encontrar los éxitos](https://help.adversus.io/es/articles/5825-como-encontrar-los-exitos.md)

### Leads y Contactos

- [¿Cuál es la diferencia entre leads y contactos?](https://help.adversus.io/es/articles/5684-cual-es-la-diferencia-entre-leads-y-contactos.md)
- [Explicación de los estados de leads](https://help.adversus.io/es/articles/5654-explicacion-de-los-estados-de-leads.md)
- [Obtenga una visión general de todos los leads de una campaña](https://help.adversus.io/es/articles/5732-obtenga-una-vision-general-de-todos-los-leads-de-una-campana.md)
- [Crear una lead manualmente](https://help.adversus.io/es/articles/5830-crear-una-lead-manualmente.md)
- [Cargar/insertar contactos en un grupo de contactos](https://help.adversus.io/es/articles/5745-cargar-insertar-contactos-en-un-grupo-de-contactos.md)
- [Encuentre los últimos 10 leads contactados](https://help.adversus.io/es/articles/5815-encuentre-los-ultimos-10-leads-contactados.md)
- [Encontrar/buscar un lead específico](https://help.adversus.io/es/articles/5821-encontrar-buscar-un-lead-especifico.md)
- [Haga que los leads con estado de rellamada automática estén disponibles ahora](https://help.adversus.io/es/articles/5805-haga-que-los-leads-con-estado-de-rellamada-automatica-esten-disponibles-ahora.md)
- [Añadir contactos de un grupo de contactos a una campaña](https://help.adversus.io/es/articles/5756-anadir-contactos-de-un-grupo-de-contactos-a-una-campana.md)
- [Insertar/actualizar masivamente contactos](https://help.adversus.io/es/articles/5693-insertar-actualizar-masivamente-contactos.md)
- [Insertar leads mediante la API](https://help.adversus.io/es/articles/5692-insertar-leads-mediante-la-api.md)
- [Editar el estado de los leads](https://help.adversus.io/es/articles/5822-editar-el-estado-de-los-leads.md)
- [Editar último contacto por](https://help.adversus.io/es/articles/5774-editar-ultimo-contacto-por.md)
- [Editar el número de intentos de contacto de los leads](https://help.adversus.io/es/articles/5791-editar-el-numero-de-intentos-de-contacto-de-los-leads.md)
- [Eliminar leads con números de teléfono inválidos](https://help.adversus.io/es/articles/5685-eliminar-leads-con-numeros-de-telefono-invalidos.md)
- [Asignar leads a agentes específicos](https://help.adversus.io/es/articles/5820-asignar-leads-a-agentes-especificos.md)
- [Eliminar leads de un grupo de contactos](https://help.adversus.io/es/articles/5824-eliminar-leads-de-un-grupo-de-contactos.md)
- [Eliminar leads en una campaña](https://help.adversus.io/es/articles/5826-eliminar-leads-en-una-campana.md)
- [Borrar la carga de leads](https://help.adversus.io/es/articles/5783-borrar-la-carga-de-leads.md)
- [Eliminar los duplicados de una campaña](https://help.adversus.io/es/articles/5661-eliminar-los-duplicados-de-una-campana.md)
- [Mover leads de una campaña a otra](https://help.adversus.io/es/articles/5823-mover-leads-de-una-campana-a-otra.md)
- [Cómo bloquear leads](https://help.adversus.io/es/articles/5819-como-bloquear-leads.md)
- [Desactivar la función de bloqueo de lead](https://help.adversus.io/es/articles/5650-desactivar-la-funcion-de-bloqueo-de-lead.md)
- [¿Por qué falla la carga de un lead?](https://help.adversus.io/es/articles/5811-por-que-falla-la-carga-de-un-lead.md)

### Journeys

- [Introducción a los Journeys](https://help.adversus.io/es/articles/5702-introduccion-a-los-journeys.md)
- [Establecer un Journey](https://help.adversus.io/es/articles/5712-establecer-un-journey.md)
- [Cómo utilizar los webhooks](https://help.adversus.io/es/articles/5699-como-utilizar-los-webhooks.md)
- [Diferencia entre las acciones "Añadir lead a campaña" y "Actualizar lead"](https://help.adversus.io/es/articles/5658-diferencia-entre-las-acciones-anadir-lead-a-campana-y-actualizar-lead.md)
- [Edición masiva de campos de leads mediante un Journey manual](https://help.adversus.io/es/articles/5808-edicion-masiva-de-campos-de-leads-mediante-un-journey-manual.md)
- [Activación de journeys mediante webhooks](https://help.adversus.io/es/articles/5695-activacion-de-journeys-mediante-webhooks.md)
- [Integrar Slack en los Journeys](https://help.adversus.io/es/articles/5666-integrar-slack-en-los-journeys.md)
- [Reutilizar los leads "No interesados" después de tres meses](https://help.adversus.io/es/articles/5803-reutilizar-los-leads-no-interesados-despues-de-tres-meses.md)
- [Añadir leads con "intentos de llamada máximos alcanzados" a una nueva campaña](https://help.adversus.io/es/articles/5797-anadir-leads-con-intentos-de-llamada-maximos-alcanzados-a-una-nueva-campana.md)
- [Envíe un correo electrónico o un SMS la primera vez que llame a un lead que no conteste al teléfono](https://help.adversus.io/es/articles/5770-envie-un-correo-electronico-o-un-sms-la-primera-vez-que-llame-a-un-lead-que-no-conteste-al-telefono.md)
- [Seguimiento rápido de los lead cuando abren un correo electrónico por primera vez](https://help.adversus.io/es/articles/5762-seguimiento-rapido-de-los-lead-cuando-abren-un-correo-electronico-por-primera-vez.md)
- [Enviar un correo electrónico a los leads dos horas antes de la hora programada para la devolución de llamada](https://help.adversus.io/es/articles/5753-enviar-un-correo-electronico-a-los-leads-dos-horas-antes-de-la-hora-programada-para-la-devolucion-de-llamada.md)
- [Cree campañas de ventas específicas para sus agentes basadas en una campaña compartida](https://help.adversus.io/es/articles/5743-cree-campanas-de-ventas-especificas-para-sus-agentes-basadas-en-una-campana-compartida.md)
- [Cerrar leads con un estado específico cuando el lead caduca](https://help.adversus.io/es/articles/5779-cerrar-leads-con-un-estado-especifico-cuando-el-lead-caduca.md)
- [Añadir reuniones canceladas a una nueva campaña](https://help.adversus.io/es/articles/5733-anadir-reuniones-canceladas-a-una-nueva-campana.md)
- [Asignar una franja horaria específica en bloque mediante un journey manual](https://help.adversus.io/es/articles/6630-asignar-una-franja-horaria-especifica-en-bloque-mediante-un-journey-manual.md)

### Integraciones

- [Integrar a Slack](https://help.adversus.io/es/articles/20416-integrar-a-slack.md)
- [Integrar a Zapier](https://help.adversus.io/es/articles/5697-integrar-a-zapier.md)
- [Enviar leads de Adversus a Hubspot \(técnico\)](https://help.adversus.io/es/articles/5696-enviar-leads-de-adversus-a-hubspot-tecnico.md)
- [Trabajar con identificadores de contactos](https://help.adversus.io/es/articles/5694-trabajar-con-identificadores-de-contactos.md)

### Mensajes

- [SMS status codes](https://help.adversus.io/es/articles/241816-sms-status-codes.md): Ever wondered what Dropped or In queue meant? Here's some more in-depth descriptions of the different status codes in play when sending texts.
- [Crear una plantilla de correo electrónico](https://help.adversus.io/es/articles/5722-crear-una-plantilla-de-correo-electronico.md)
- [Crear una plantilla de SMS](https://help.adversus.io/es/articles/5730-crear-una-plantilla-de-sms.md)
- [Introducción a los SMS entrantes](https://help.adversus.io/es/articles/5652-introduccion-a-los-sms-entrantes.md)
- [Crear un SMS recordatorio para las reservas](https://help.adversus.io/es/articles/5768-crear-un-sms-recordatorio-para-las-reservas.md)
- [Crear un manuscrito](https://help.adversus.io/es/articles/5801-crear-un-manuscrito.md)
- [Añadir una plantilla de correo electrónico a una campaña](https://help.adversus.io/es/articles/5741-anadir-una-plantilla-de-correo-electronico-a-una-campana.md)
- [Añadir una plantilla SMS a una campaña](https://help.adversus.io/es/articles/5751-anadir-una-plantilla-sms-a-una-campana.md)
- [Enviar un correo electrónico o un SMS desde el marcador](https://help.adversus.io/es/articles/5760-enviar-un-correo-electronico-o-un-sms-desde-el-marcador.md)
- [Insertar imágenes en plantillas de correo electrónico](https://help.adversus.io/es/articles/5795-insertar-imagenes-en-plantillas-de-correo-electronico.md)
- [Adjuntar un archivo a plantillas de correo electrónico](https://help.adversus.io/es/articles/5777-adjuntar-un-archivo-a-plantillas-de-correo-electronico.md)
- [Utilizar etiquetas de fusión en los archivos adjuntos](https://help.adversus.io/es/articles/5802-utilizar-etiquetas-de-fusion-en-los-archivos-adjuntos.md)

### Campos

- [Crear campos de leads](https://help.adversus.io/es/articles/5775-crear-campos-de-leads.md)
- [Crear campos de resultados](https://help.adversus.io/es/articles/5784-crear-campos-de-resultados.md)
- [Editar un tipo de campo](https://help.adversus.io/es/articles/5829-editar-un-tipo-de-campo.md)
- [Crear un campo de nota adicional](https://help.adversus.io/es/articles/5792-crear-un-campo-de-nota-adicional.md)
- [Eliminar/desactivar campos](https://help.adversus.io/es/articles/5682-eliminar-desactivar-campos.md)

### Su suscripción

- [Activar su cuenta](https://help.adversus.io/es/articles/5718-activar-su-cuenta.md)
- [Actualizar o reducir su suscripción](https://help.adversus.io/es/articles/5708-actualizar-o-reducir-su-suscripcion.md)
- [Encuentre su factura](https://help.adversus.io/es/articles/5758-encuentre-su-factura.md)
- [Modificar los datos de facturación](https://help.adversus.io/es/articles/5729-modificar-los-datos-de-facturacion.md)
- [Cómo cancelar su suscripción](https://help.adversus.io/es/articles/5738-como-cancelar-su-suscripcion.md)

### Audio, Call Quality and Network

- [¿Qué puertos utiliza Adversus?](https://help.adversus.io/es/articles/5744-que-puertos-utiliza-adversus.md)

### Trucos y consejos

- [Hotkeys \(atajos\)](https://help.adversus.io/es/articles/5793-hotkeys-atajos.md)
- [Evitar que los números sean marcados como spam](https://help.adversus.io/es/articles/5649-evitar-que-los-numeros-sean-marcados-como-spam.md)