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If you or your agents receive an error message in the dialer, you can use Warehouse Calls to track what went wrong using SIP codes.

Go to Warehouse in the menu on the left and choose Calls.

Go to Columns in the Warehouse menu on the right and add the column SIP code. Every call has its own SIP code which is used for controlling communication sessions.

1. Go to Warehouse in the menu on the left and choose Calls.
 
2. Go to Columns in the Warehouse menu on the right and add the column SIP code. Every call has its own SIP code which is used for controlling communication sessions.

The Destination User Agent has received the invite message and is alerting the user of the call.

This response is used to send extra information on a call that is still being set up.

- 180: Ringing
 The Destination User Agent has received the invite message and is alerting the user of the call.
 
- 183: Session Progress
 This response is used to send extra information on a call that is still being set up.

Shows that the request was successful and that both the callee and caller have been connected.

- 200: OK
 Shows that the request was successful and that both the callee and caller have been connected.

The server understood the request, but is refusing to fulfil it. This can happen for several reasons, one of them being that we are trying to call a premium number (high cost) which is blocked by default. Another reason for forbidden calls could be that the recipient is listed on a national DNC list.

The server has definitive information that the user does not exist (user not found). The number is invalid.

The source of the request did not have the permission of the recipient to make the request.

Some aspects of the session description request-URI are not acceptable. This can happen for several various reasons, one of them being that the caller id (outbound number) has been temporary blocked for some reason, mainly due to complaints.

- 403: Forbidden
 The server understood the request, but is refusing to fulfil it. This can happen for several reasons, one of them being that we are trying to call a premium number (high cost) which is blocked by default. Another reason for forbidden calls could be that the recipient is listed on a national DNC list.
 
- 404: Not found
 The server has definitive information that the user does not exist (user not found). The number is invalid.
 
- 407: Consent needed
 The source of the request did not have the permission of the recipient to make the request.
 
- 480: Temporarily unavailable
 Callee currently unavailable.
 
- 486: Busy here
 Callee is busy.
 
- 488: Not acceptable here
 Some aspects of the session description request-URI are not acceptable. This can happen for several various reasons, one of them being that the caller id (outbound number) has been temporary blocked for some reason, mainly due to complaints.

The server could not fulfil the request due to an unexpected condition.

The SIP request method is not implemented here.

The server received an invalid response from a downstream server while trying to fulfil the request.

The server is in maintenance or is temporarily overloaded and cannot process the request.

The server tried to access another server while trying to process the request and didn't get a timely response. This can happen for several various reasons, one of them being if the local network operator has temporary connectivity issues. 

- 500: Server internal error
 The server could not fulfil the request due to an unexpected condition.
 
- 501: Not implemented
 The SIP request method is not implemented here.
 
- 502: Bad gateway
 The server received an invalid response from a downstream server while trying to fulfil the request.
 
- 503: Server unavailable
 The server is in maintenance or is temporarily overloaded and cannot process the request.
 
- 504: Server time-out
 The server tried to access another server while trying to process the request and didn't get a timely response. This can happen for several various reasons, one of them being if the local network operator has temporary connectivity issues.

Destination can't or doesn't wish to participate in the call and there are no alternative destinations. This can happen for several various reasons, one of them being that the caller id (outbound number) has been blocked for some reason, mainly due to complaints.

The server has authoritative information that the requested user doesn't exist anywhere.

The user's agent was contacted successfully, but some aspects of the session description were not acceptable.

The called party didn't want their call from the caller. Future attempts from the caller are likely to also get rejected.

- 600: Busy everywhere
 All possible destinations are busy.
 
- 603: Decline
 Destination can't or doesn't wish to participate in the call and there are no alternative destinations. This can happen for several various reasons, one of them being that the caller id (outbound number) has been blocked for some reason, mainly due to complaints.
 
- 604: Doesn't exist anywhere
 The server has authoritative information that the requested user doesn't exist anywhere.
 
- 606: Not acceptable
 The user's agent was contacted successfully, but some aspects of the session description were not acceptable.
 
- 607: Unwanted
 The called party didn't want their call from the caller. Future attempts from the caller are likely to also get rejected.

SIP codes definition and troubleshooting

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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SIP codes definition and troubleshooting

Definition of SIP codes

1xx: Informational SIP responses

2xx: Success responses

4xx: Request failures

5xx: Server errors

6xx: Global failures