Requires administrator rights or one of the following permissions:
This is only if you are not using inbound on your campaigns. If you are using inbound, go to the Inbound settings.
Go to Settings and choose Campaigns in the menu on the left side.
Click to edit the campaign you want to start recording calls on.
Click the Recordings section under the Settings tab.
Choose when to record conversations. The possibilities are:
If permitted - record from start: Agents have to manually choose whether to record the conversation while being in the call. The recording will begin at the start of the conversation.
If permitted - no recording from start: Agents have to manually choose whether to record the conversation while being in the call. The recording will begin as soon as the agent allows recording.
NB: If either one of the If permitted options are chosen, agents can start recording by clicking this button in the dialer:
Specify how many days Adversus stores the recorded conversations.
Define how much of the conversation you want to record and store.
Agent and callee channel
Agent channel only