All users with access to the dialer can transfer to an external phone number. |
Before agents can transfer a call to an external phone number, call transfers must be enabled in the campaign settings. See how to do that right here.
When an agent is on an active call, a transfer option is available right next to the call/hangup button.
After clicking, a transfer box appears. Enter the external phone number in the field at the top.
After you've entered the phone number, you have two transfer options available:
Blind transfer
Transfers the call immediately without talking to the recipient beforehand.Attended transfer
Makes it possible to speak with the recipient before sending the call through.
