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Create a Journey that sends an email to leads two hour before the scheduled callback time. This is beneficial, if you'd like to give them a heads up beforehand and increase contact rate.

  1. Create a Leads Journey from the Start page.

  2. Give your Journey a name in the top left corner.

  3. Choose if you want the Journey to trigger on all campaigns or only on specific ones.

  4. Now, create the rest of your Journey as shown below:

  5. When you are done, click Activate in the top right corner.

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