Adversus

Line Jensen

From reports and dashboards to live listen and quality assurance. You'll find everything Insights-related right here!

Insights

Introduction to Insights

Introduction to Dashboards

Introduction to Workforce

Customize the KPIs you want to see on your dashboards and in reports.

Create your own custom KPIs

Overview of campaign and agent performance data in one place

Create a report

Create a dashboard and add widgets

Create user groups

Create projects

This article describes all the default KPIs you can find in the Reports section of Adversus.

Description of each KPI

This article describes how to use pause reasons in Workforce, and how to set them up.

Pause reasons in Workforce

Get started

Listen live to agents' calls

Talk live to an agent

Insert KPIs in the dialer window

Send automated email reports

How to find recordings when using the Quality module

How to

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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