Requires administrator rights or one of the following permissions: |
If you are using inbound campaigns, navigate to Settings and Inbound to configure call recording. For non-inbound campaigns, follow the steps outlined below.
Go to Settings and choose Campaigns in the menu on the left side.
Click to edit the campaign you want to start recording calls on.
Click the Recordings section under the Settings tab. Note: Ensure call recording is enabled in the user settings for recordings to function properly.
Record conversations
Choose when to record conversations. The possibilities are:Always.
Never.
If permitted - record from start: Agents have to manually choose whether to record the conversation while being in the call. The recording will begin at the start of the conversation.
If permitted - no recording from start: Agents must manually choose whether to record the conversation during the call. The recording will begin as soon as the agent allows recording.
NB: If either one of the If permitted options is chosen, agents can start recording by clicking this button in the dialer:
Store recordings
Specify how many days Adversus stores the recorded conversations.30 days
90 days
180 days
365 days
545 days
Recording channels
Define how much of the conversation you want to record and store.Agent and callee channel
Agent channel only
Note: To enable call recording at the user level, go to the user’s settings and ensure the recording permission is turned on.
Troubleshooting Call Recording Issues
If call recordings are not functioning as expected:
Verify that call recording is enabled in both the campaign and user settings.
Check for any regional restrictions or limitations that might apply.
Contact Adversus support for further assistance.
Geographic or Regulatory Limitations
While Adversus supports call recording, certain restrictions may apply based on geographic or regulatory requirements. For example, in Sweden, it is not possible to connect a personal phone number specifically for the purpose of obtaining call recordings. If you are unsure about the regulations in your region, we recommend consulting Adversus support for clarification.