To access this information you need to either be an Admin user or have the permissions: Calls search and Inbound settings
How to Locate and Manage Missed Inbound Calls in Adversus
Missed inbound calls are an important metric for understanding customer interactions and ensuring timely follow-ups. This guide explains how to locate missed inbound calls from both existing leads and unaffiliated numbers.
Viewing Missed Inbound Calls in Warehouse > Calls
To locate missed inbound calls from existing leads in the Warehouse section:
Navigate to Warehouse > Calls.
Apply the following filters:
Call type "equal =" Inbound
Hangup cause "in [ ]" Left inbound queue, and No inbound agents available.
This will display calls where the caller hung up before an agent answered or when no agent was available to pick up the phone. Note that this method works when the caller is already registered in the system as a lead.
Using Inbound Settings to find inbound from non leads
If you are worried about missed inbound calls from phone numbers not attached to existing leads then you can access them through the Inbound Settings:
Go to Settings > Inbound Settings.
Here you can see all the inbound calls, the ones with status "Not connected" are the missed inbound calls. If the action column shows "Search for lead" it means it is a phone call from a number that isn't attached to a lead.