To access this information, you need to either be an Admin user or have the permissions: Calls search and Inbound settings
Missed inbound calls are an important metric for understanding customer interactions and ensuring timely follow-ups. This guide explains how to locate missed inbound calls from both existing leads and unaffiliated numbers.
Viewing missed Inbound calls in Warehouse Calls
To locate missed inbound calls from existing leads in the Warehouse section:
Navigate to Warehouse and Calls.
Apply the following filters:
Call type "equal =" Inbound
Hangup cause "in [ ]" Left inbound queue, and No inbound agents available.
This will display calls where the caller hung up before an agent answered, or when no agent was available to answer. Note that this method works when the caller is already registered in the system as a lead.
Using Inbound settings to find inbound from non-leads
If you are worried about missed inbound calls from phone numbers not attached to existing leads, then you can access them through the Inbound Settings:
Go to Settings and choose Inbound Settings
Here you can see all inbound calls; those with the status Not connected are missed inbound calls. If the action column shows Search for lead, it means it is a phone call from a number not associated with a lead.