Requires administrator rights or the following permission: Quality |
In the Quality module in Adversus, you can find and listen to recordings of conversations between agents and leads.
If you'd like to know more about how you use the Quality module, you can watch our video tutorial right here. Instead, if you want to know more about how to set up a campaign to start recording conversations, read more about it here.
Go to Insights in the menu on the left and click Quality.
Add filter in the menu on the right side to find the leads, thus the associated recordings you want to listen to.
In the example below, we use Last contacted by because we'd like to listen to recordings for a specific user.
When your filters are all set, click Start QA session.
After initiating your session, Quality presents you with the leads one by one. The associated recordings are available directly on the lead (if any are present).