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Introduction to Journeys

Written by Line Jensen

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Journeys

The Journey module is your automation tool in Adversus.

Create automation flows according to your needs and manage your leads. Based on their behaviour and different outcomes, you can define exactly what happens in the flow.

Many call centers only use their leads once, but sometimes using them multiple times can be beneficial. You can call customers back if an offer they previously showed interested in a product that appears or simply try again after a few months.

(Very) simply put, a Journey in Adversus is created like this:

  1. Decide what kind of journey to create eg. Bookings, Leads, Mails, Manual/Leads and SMS.

  2. Select a trigger.

  3. Choose which campaigns (leads) to include.

  4. Filter your flow to only include relevant leads, e.g., Status = Not interested.

  5. Select the actions to take based on triggers and filters.

If you'd like to know how you can create your own Journey, read more here.

There are endless possibilities. You can trigger Journeys based on lead updates, bookings being made, emails that are opened, etc. You can find some use cases right here:

  1. Reuse Not interested leads after three months

  2. Add leads with Max. call attempts reached to a new campaign

  3. Send an email or SMS the first time you call a lead that does not answer the phone

  4. Fast-track leads when they open an email the first time

  5. Send an email to leads two hours before scheduled callback time

  6. Close leads with a specific status when the lead expires

  7. Add cancelled meetings to a new campaign

  8. Assign a specific timeslot in bulk using a manual journey
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    ​NB: If you need further assistance building a journey please contact support.

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