You need access to the network configuration at your location.
To ensure a stable connection from your device, it is important to allow traffic from the correct network ports. You should configure these ports if you experience sound blockage in Adversus.
You need to be able to send traffic to the following ports:
Port (TCP): 8089, 443
Port Range (UDP): 10000-60000
UDP traffic must be allowed, and any firewalls must be configured such that the UDP traffic can be returned to the port used for outbound traffic.
Media Server (RTP/RTCP)
Region | IP range | Port range |
Worldwide | 62.69.152.0/28 | 10000 to 60000 UDP |
WebRTC Server (RTC/STUN)
Region | IP range | Port range |
Worldwide | 62.69.152.0/28 | 10000 to 60000 UDP 443 TCP and UDP 8089 TCP and UDP |
Worldwide | 75.2.73.2 | 10000 to 60000 UDP 443 TCP and UDP 8089 TCP and UDP |
Worldwide | 13.248.176.31 | 10000 to 60000 UDP 443 TCP and UDP 8089 TCP and UDP |
Web (HTTPS)
Region | IP range | Port range |
Worldwide | 62.69.152.8 | 443 TCP and UDP |
Outgoing from Adversus – Journeys, Webhooks (HTTPS)
Region | IP range | Port range |
Worldwide | 46.30.124.219 | 443 TCP and UDP |
Be aware of the following gateway features which may impact VoIP quality
SIP ALG
DPI (Deep Packet Inspection)
SPI (Stateful Packet Inspection)
IDS (Intrusion Detection)
IPS (Intrusion Prevention System)
Web Proxy
VPN
Note that office networks are often configured by the IT department and home connections will sometimes require that you contact your Internet Service Provider.