Calls and leads

  • Number of successes: total number of leads completed with "success" status.

  • The total number of calls: total call attempts.

  • Number of calls (unanswered): total number of missed calls.

  • Number of calls (answered): total number of answered calls.

  • Total talk time (min): Total amount of talk time, in minutes.

  • Avg. Talk Time/Call (sec): Average talk time per answered call, in seconds.

  • Closed Contacts: number of leads with the status "Succes, not interested, unqualified or invalid."

  • Invalid leads: Number of leads closed with the status "Invalid."

  • Contact Time (min): Total time spent in dialer on both calls and administration.

  • Contact time (New dialer.): This ensures that there can be only one Adversus tab open at a time.

  • Login time: Time spent in Adversus, both on the outbound calls, as well as on leads imports, etc.

  • Call test time: the latency before the lead answers the cal.

  • Hit Rate (%): Success/(not interested + success) * 100.

  • Success/hour: Amount of success per total contact time.

  • Unqualified leads: Number of completed leads with the status "unqualified."

  • Private callbacks: Total number of leads saved with the status of private callbacks.

  • "Not interested" leads: Number of completed leads with the status "not interested."

  • Contact attempts: The number of open leads.


Booking data

  • Meetings (including blank status): Number of meetings held where the status (held, deferred, and canceled) has not been completed.

  • Held meetings (excluding blank status): Number of meetings held with the status "held."

  • Cancellation percentage (incl. blank status): meetings held/meetings canceled.

  • Cancellation percentage (excluding blank status): meetings held/meetings canceled.

  • Canceled meetings: total number of canceled meetings.

  • Bookings (booking time): The number of meetings booked (where the time interval is based on the booking date).

  • Meets total (timing of time): The number of meetings booked (where the time interval is based on the release time).


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