Leads
Closed as success = total count of the closed leads with Success status.
Closed leads = number of leads with the status Succes, Not interested, Unqualified or Invalid.
Invalid leads = number of leads closed with the status Invalid.
(NOT IN APP) Lead hit rate (success vs. not interested) = describes a lead conversion rate. It compares the total number of Closed as success leads with the sum of the leads that were saved as Succes and Not interested.
(NOT IN APP) Success/hour = amount of successes logged in per hour.
Unqualified leads = number of completed leads with the status Unqualified.
Not interested leads = number of completed leads with the status "Not interested."
(NOT IN APP)Lead hit rate (success/all) = ratio between leads saved with Success status and total number of leads.
Number of scheduled callbacks = total number of scheduled callbacks.
Private callbacks = total number of leads saved with Private callback status.
Available leads = total number of all unprocessed leads.
Valid leads closed (success, not interested) = percentage of valid closed leads (success, not interested).
VIP callbacks = total number of leads saved with VIP callback status.
Scheduled personal callbacks = total number of leads with scheduled personal callbacks.
(NOT IN APP) Leads contacted = total number of leads that have been contacted regardless of the status saved.
Voice mails = total number of leads saved as voicemails/Automatic callback.
Calls
Number of calls = total call attempts.
Calls (unanswered) = total number of missed calls.
Call duration = total time spent on the calls.
Average conversation time (answered) = average talk time per answered call, in seconds.
Dropped calls = total number of dropped calls.
(NOT IN APP) Dropped calls/Total calls = ratio between the total of dropped calls and total calls answered.
Answered calls (+10secs) = total number of answered calls that lasted longer than 10 seconds.
Inbound calls = total number of inbound calls.
Calls 30+ sec = total number of calls that lasted longer than 30 seconds.
Failed calls = total number of failed calls.
Answering Machine Detected = total number of times the answering machine was detected.
(NOT IN APP) Answer percentage = percentage of answered calls from total calls.
Outbound calls = total number of outbound calls conducted.
Answered outbound calls = total number of outbound calls that have been answered.
Short duration outbound calls = total number of answered out
(NOT IN APP) Answer seizure ratio = ratio of how many outbound calls were answered compared with total outbound calls.
Congested outbound calls = total number of calls that did not go through.
(NOT IN APP) Network effectiveness ratio = measures the network’s ability to deliver calls by comparing the total number of calls with the calls that were delivered.
(NOT IN APP) Short duration outbound calls ratio = ratio of short duration outbound calls compared with the total number of answered outbound calls.
Outbound talk time = total time spent on answered outbound calls.
(maybe with the name average conversation time answered) Average outbound call duration = average outbound call duration based on the total number of answered outbound calls.
Connected outbound calls = total number of the outbound calls that were connected, e.g., no answering machine detected or not dropped due to predictive dialing.
(not in app - at least not ration just detected) Answering machine detected ratio = ratio of how many calls were with answering machine detected compared to the total number of answered outbound calls.
(Connected calls?) Connected calls ratio = ratio of the connected outbound calls compared with the total number of outbound calls.
Activities
Total activity time = total time spent in Adversus software in seconds.
Number of lead activities (contact attempts) = the sum of all contact attempts.
Number of callbacks created = total number of callbacks created (summarizing all types of callbacks).
Total activity time (hours) = total time spent in Adversus software in hours.
Bookings
Meetings scheduled for = total number of meetings scheduled for a given time.
Meetings scheduled at = total number of meetings held at the given period of time.
Meetings booked = total number of meetings booked.
Not interested leads per booking = ratio between leads that were not interested compared to the meetings booked.
Leads closed per booking = average amount of closed leads in a booking.
Bookings per hour = average count of meetings booked within an hour.
Sales
Approved sales (by time created) = total number of approved sales by the time the KPI has been created.
Rejected sales (by time created) = total number of rejected sales by the time the KPI has been created.
Expected value of sales = total value of expected sales.
Average sales per day = average count of sales per day, based on the total number of sales in a month.